Managed live chat operator service from Live2Support is backed by a decade of technical and operational experience in the customer engagement domain through a highly sophisticated live chat solution. Customer service outsourcing is yet another milestone we have achieved after the successful launch of live chat software followed by our instant messenger application for workplaces called CD Messenger. As an industry leader in the live chat and live engagement sphere, Live2Support can now take your customer service delivery to the next level by managing your live chat interaction for you 24 hours a day 7 days a week. Looking for more reasons why you should trust us with your operator-assisted live chat needs? Here they are:
While other live chat operator services use third party live chat software solutions to deliver operator-assisted services, we are proud to be able to deploy our very own live support solution which is already being used by thousands of businesses around the world for almost ten years. We have always known our product well because we developed it ourselves based on exacting standards of stability, reliability and speed of execution. Now, we know our service too.
Our live chat agents are an extension of your company and more like members of your family. They will engage your visitors and existing customers as if they are working for you in-house.
Live chat agents at your company may often end up handling other tasks not directly related to customer support. Not at Live2Support. Our live chat agents will remain focused on your customers at all times with no distractions or peripheral responsibilities whatsoever thus enabling them to deliver a truly dedicated level of outsourced customer support to your online customers.
It is a known fact in our industry that outsourced customer support always results in high conversion rates because outsourced live chat agents only address customer service issues and nothing else. Thanks to a regimented regime of domain training and education, our live chat agents are always on top of things by subscribing to your RSS feeds, reading your newsletters regularly, analyzing your product data, and exploring your website for new information to share with your customer community as they engage with them.
To learn more about our features or to request additional information, please click the live chat icon on this page and give us the opportunity to serve you first as we get ready to serve your online customers.