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<channel>
<title>LIVE WIRE PLUS VOLUME. ISSUE</title>
<description>
Several latest news available in Live Wire Plus Volume Issue.
</description>
<link>
http://www.live2support.com/newsletter/index.php
</link>
<item>
<title>
Live Wire Plus Vol. III. Issue 1.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 1 as customer engagement trends in 2009, using help desk software as an adjunct to live chat service, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-01-2009.html
</link>
</item>
<item>
<title>
Customer Engagement Strategy - Customer Engagement Trends in 2009
</title>
<description>
Getting sincere client participation is one of the smartest ways to accurately connect your clients and improve your business.
</description>
<link>
http://www.live2support.com/newsletter/2009-01/customer_engagement.php
</link>
</item>
<item>
<title>
Using Help Desk Software as an Adjunct to Live Chat service
</title>
<description>
A proficient help desk to handle client issues is single a component of your customer service solution. To entire the customer service support equation on your website, help desk software can verify to be very helpful.
</description>
<link>
http://www.live2support.com/newsletter/2009-01/using_help_desk_software.php
</link>
</item>
<item>
<title>
Spotlight of Live2Support: Pre Chat and Post Chat Survey
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our pre-chat and post-chat survey forms.
</description>
<link>
http://www.live2support.com/newsletter/2009-01/spotlight.php
</link>
</item>
<item>
<title>
Latest at Live2Support - A Fabulous Success of New Release of Live Chat Software
</title>
<description>
Seeing that we wind up our clocks for another round of fifty two, it's the wonderful year to inform you concerning what have been latest at Live2Support and more prominently, what will be latest at Live2Support in 2009.
</description>
<link>
http://www.live2support.com/newsletter/2009-01/whatsnew.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 2.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 2 as increasing website traffic through innovation, the limitless possibilities of online video optimization, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-02-2009.html
</link>
</item>
<item>
<title>
Driving Targeted Website Traffic through Innovation
</title>
<description>
Most of the traditional ways to drive qualified and targeted traffic to your website is progressively getting the point of entire saturation.
</description>
<link>
http://www.live2support.com/newsletter/2009-02/increasing_website_traffic.php
</link>
</item>
<item>
<title>
The Limitless Possibilities of Online Video Optimization
</title>
<description>
In addition to using online video as a potent educational, learning and training tool, you can use videos to drum up business, increase targeted traffic to your website and accelerate your conversion rates.
</description>
<link>
http://www.live2support.com/newsletter/2009-02/video_optimization.php
</link>
</item>
<item>
<title>
New Features at Live2Support - Call Back Feature, Multiple Chat Invitations
</title>
<description>
There are so many new features added at live2support by R&amp;D team such as get codes, page-specific chat invitation, multiple chat invitations, call back feature, show/hide email address in the offline message visitor window, and show/hide offline chat icon.
</description>
<link>
http://www.live2support.com/newsletter/2009-02/whatsnew.php
</link>
</item>
<item>
<title>
Live2Support Spotlight - Proactive Pop-up Window Size, Email Chat Transcripts
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our customized preferences, selecting the time zone, new message sound off, urls for sound files, email chat transcripts, offline message e-mail, enable hits recording.
</description>
<link>
http://www.live2support.com/newsletter/2009-02/spotlight.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 3.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 3 as ten tips on writing killer canned messages, live chat and customer privacy, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-03-2009.html
</link>
</item>
<item>
<title>
Live Chat and Customer Privacy, SSL Security Encryption
</title>
<description>
In addition, lets us discuss about live chat and customer privacy, iron clad privacy statement, asking your chat operators to draw the line, full proof transcript protection, SSL security encryption, and restricted access to chat transcripts.
</description>
<link>
http://www.live2support.com/newsletter/2009-03/live_chat_and_customer_privacy.php
</link>
</item>
<item>
<title>
Ten Tips on Writing Killer Canned Messages
</title>
<description>
Once you read our guide quality, you will definitely be able to add a new vitality to your collection of canned messages by implementing many of our planned and strategic recommendations on how to improve the feature of your canned messages.
</description>
<link>
http://www.live2support.com/newsletter/2009-03/ten_tips_on_writing_killer_canned_messages.php
</link>
</item>
<item>
<title>
New Characteristics at Live2Support - Resolving the Language Challenge in Live2support Generated E-Mail Messaging
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as resolving the language challenge in live2support generated e-mail messaging.
</description>
<link>
http://www.live2support.com/newsletter/2009-03/resolving_language_email.php
</link>
</item>
<item>
<title>
Live2Support's Spotlight- Multi-Lingual Chat Functionality
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our multi-lingual chat functionality, unlimited potential.</description>
<link>
http://www.live2support.com/newsletter/2009-03/multi_lingual_chat.php
</link>
</item>
<item>
<title>
LIVE WIRE PLUS VOL. III. ISSUE 4.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 3 as online yellow pages for online businesses, five ways to successfully leverage the outsourcing trend in your favor, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-04-2009.html
</link>
</item>
<item>
<title>
Online Yellow Pages for Online Businesses
</title>
<description>
Online yellow pages are more beneficial for online business several point of view such as a quirk of fate, the online incarnation, yellow page listings drive traffic to your website, google’s contribution to the world of yellow pages, resources for your company.
</description>
<link>
http://www.live2support.com/newsletter/2009-04/online_yellow_pages.php
</link>
</item>
<item>
<title>
Outsourcing Backend Functions in Dismal Economic Times
</title>
<description>
In addition, lets us discuss about the ABC of outsourcing and off shoring, what business processes can you outsource, opportunities for small business, why outsource at all.
</description>
<link>
http://www.live2support.com/newsletter/2009-04/outsourcing_live_wire_plus_.php
</link>
</item>
<item>
<title>
Live2Support Spotlight: Advance Options of Get Codes
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our “get code” function with multiple options, selecting the department in which to enable live chat.
</description>
<link>
http://www.live2support.com/newsletter/2009-04/spotlight.php
</link>
</item>
<item>
<title>
What is New at Live2Support: Third Party Integration
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as live2support and third party application integration, validating chat visitors prior to the chat session.
</description>
<link>
http://www.live2support.com/newsletter/2009-04/whatsnew.php
</link>
</item>
<item>
<title>
LIVE WIRE PLUS VOL. III. ISSUE 5.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 5 as google’s initiatives continue to rock online spaces, questions and answers can generate buzz and business for your online venture, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire_05_2009.html
</link>
</item>
<item>
<title>
Questions and Answers can Generate Buzz and Business for your Online Venture
</title>
<description>
In addition, lets us discuss about the almighty internet to the rescue, popular answer boards, leveraging the answers gold rush, resource box.
</description>
<link>
http://www.live2support.com/newsletter/2009-05/questions_and_answers_can_generate.php
</link>
</item>
<item>
<title>
Google’s Initiatives Continue to Rock Online Spaces
</title>
<description>
We have therefore recognized two specific Google services  that are not only appropriate to you as an online entrepreneur but await your involvement so that you can both contribute to the Google mission, and in the procedure, enhance your business in small evaluate through back links and improved targeted traffic.
</description>
<link>
http://www.live2support.com/newsletter/2009-05/googles_initiatives_continue_to_rock_online_spaces.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Third Party Integration, Integrating Chat Transcripts
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our third party integration, integrating chat transcripts, offline message integration.
</description>
<link>
http://www.live2support.com/newsletter/2009-05/third_party_integration.php
</link>
</item>
<item>
<title>
What Is New at Live2support - Online Web Help, Live2Support’s Facebook Profile
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as online web help, live access to your accounts and invoice data, and Live2Support’s Facebook profile.
</description>
<link>
http://www.live2support.com/newsletter/2009-05/online_web_help.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 6.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 6 as hiring online the internet way, protecting your domain name and your online reputation, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-06-2009.html
</link>
</item>
<item>
<title>
Hiring Online the Internet Way
</title>
<description>
The worldwide reach of the Internet can assist you to situate even hard to find human resources which traditional promotion medium may not be able to reach.
</description>
<link>
http://www.live2support.com/newsletter/2009-06/hiring_online_the_internet_way.php
</link>
</item>
<item>
<title>
Protecting Your Domain Name and Online Reputation
</title>
<description>
There are various other stuff you can accomplish and strategies you can adopt to further protect your online presence.
</description>
<link>
http://www.live2support.com/newsletter/2009-06/protecting_your_domain_name_and_your_online_reputation.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Customizing the Chat Window for Department Specific Chat Access
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about customizing the chat window for department specific chat access, benefits of deploying departmental customization.
</description>
<link>
http://www.live2support.com/newsletter/2009-06/live2support_spotlight.php
</link>
</item>
<item>
<title>
What is New in the Website Communication World
</title>
<description>
In a current analysis and industry research study of the efficacy of live chat as a website communication tool, the analyst found that those companies which deploy live chat on their websites tend to report a higher level of sales and increased market share.
</description>
<link>
http://www.live2support.com/newsletter/2009-06/website_communication_world.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 7.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 7 as the mystery of the shadow website, the ABC of accessibility, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-07-2009.html
</link>
</item>
<item>
<title>
The Mystery of the Shadow Website
</title>
<description>
The nicest thing about shadow sites is that the hosting companies that offer them as a service also work hard to promote their own sites and the websites they host.
</description>
<link>
http://www.live2support.com/newsletter/2009-07/the_mystery_of_the_shadow_website.php
</link>
</item>
<item>
<title>
The ABC of Accessibility
</title>
<description>
Web accessibility is superior for your site. It is a prerequisite for doing business with the US federal government, all 50 states and territories. Many other governments are also mandating accessibility.
</description>
<link>
http://www.live2support.com/newsletter/2009-07/the_abc_of_accessibility.php
</link>
</item>
<item>
<title>
Empowering Education through Live Chat – A Case Study
</title>
<description>
If you work for a college, university, tutoring service, trade school, training services provider or a learning center, live chat can help you simplify your customer engagement model for a few cents a day.
</description>
<link>
http://www.live2support.com/newsletter/2009-07/a_study_on_empowering_education.php
</link>
</item>
<item>
<title>
What is New at Live2Support - Windows Application Version 2.5- A Marvelous Success
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as windows application version 2.5- a marvelous success, improved stability and reliability.
</description>
<link>
http://www.live2support.com/newsletter/2009-07/what_is_new_at.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 8.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 8 as Managing Customer Relationships with CRM, Demystifying Google Page Rank, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-08-2009.html
</link>
</item>
<item>
<title>
Managing Customer Relationships with CRM: The Live Chat Dynamic
</title>
<description>
Many if not the largest part live support and live chat software application packages like our very own Live2Support have a remarkable quantity of CRM built in which happens to be not only intuitive but also functional.
</description>
<link>
http://www.live2support.com/newsletter/2009-08/managing_customer_relationships_with_crm.php
</link>
</item>
<item>
<title>
Demystifying Google Page Rank
</title>
<description>
When you add a live chat program on your web sites that boasts a high Google PR, you are instilling an additional layer of assurance in your website visitors.
</description>
<link>
http://www.live2support.com/newsletter/2009-08/demystifying_google_page_rank.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Using Live Chat in the Real Estate Industry
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about customer communication is key to success, live chat is an ideal fit, case scenario ideal for live support.
</description>
<link>
http://www.live2support.com/newsletter/2009-08/spot_light.php
</link>
</item>
<item>
<title>
What is New at Live2Support - Revision in the Live2Support Terms of Use
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as new and improved online help manual, minor upgrade of the live2support windows version and revision in the live2support terms of use.
</description>
<link>
http://www.live2support.com/newsletter/2009-08/what_is_new_at.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 9.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 9 as Customer Engagement Through Crowdsourcing, Scorecarding your Way to Success, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-09-2009.html
</link>
</item>
<item>
<title>
Customer Engagement through Crowdsourcing
</title>
<description>
Simply get the idea of live chat to the next level of multi-channel communicative application and you have crowdsourcing. The perception isn’t new and has been around for ages.
</description>
<link>
http://www.live2support.com/newsletter/2009-09/customer_engagement_through_crowdsourcing.php
</link>
</item>
<item>
<title>
Scorecarding your Way to Success
</title>
<description>
Protecting your online venture as an e-entrepreneur is as essential as operating and increasing your service range.
</description>
<link>
http://www.live2support.com/newsletter/2009-09/scorecarding_your_way_to_success.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Customer-centric Engagement in the Financial Services Sector
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about live chat and the dynamics of financial service delivery, real life evidence in real time in support of live chat.
</description>
<link>
http://www.live2support.com/newsletter/2009-09/relevance_of_live_chat_software_in_financial_service_sector.php
</link>
</item>
<item>
<title>
What is New at Live2Support - Co-browsing, Live Screen Snapshot
</title>
<description>
There are new characteristics added at live2support by R&amp;D team such as co-browsing, live screen snapshot.
</description>
<link>
http://www.live2support.com/newsletter/2009-09/cobrowsing_live_screen_snapshot.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 10.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 10 as The New Forefronts of Customer Support, Offline Promotions for Online Success, etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-10-2009.html
</link>
</item>
<item>
<title>
The New Forefronts of Customer Support
</title>
<description>
Implement a corporate blog as a module of your customer service idea and observe the optimistic impact it will make not just to your brand identity and your corporate image but also to your efficiency and productivity levels.
</description>
<link>
http://www.live2support.com/newsletter/2009-10/the_new_forefronts_of_customer_support.php
</link>
</item>
<item>
<title>
Offline Promotions for Online Success
</title>
<description>
As online entrepreneurs and providers of important services to our particular communities, we are not only essential to keep everybody educated regarding who we are and what we do, we are expected to spread the word around the world so that our businesses can accomplish and maintain robust yearly growth rates.
</description>
<link>
http://www.live2support.com/newsletter/2009-10/offline_promotions_for_online_success.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Live Chat for the Travel and Tourism Industry
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about live chat for the travel and tourism industry.
</description>
<link>
http://www.live2support.com/newsletter/2009-10/benefits_of_live_chat_in_travel_industry.php
</link>
</item>
<item>
<title>
What is New at Live2Support - Live Screen Viewing, Co-browsing and Live Chat
</title>
<description>
We constantly make every effort to bring you the newest features in our live chat software that will make it feasible for you to deliver an upper brand of customer engagement services to your customer community.
</description>
<link>
http://www.live2support.com/newsletter/2009-10/working_&amp;_uses_of_co_browsing_and_snapshot.php
</link>
</item>
<item>
<title>
Live Wire Plus Vol. III. Issue 11.
</title>
<description>
Several latest news available in Live Wire Plus Volume III Issue 11 as Protecting your Website from Content Duplication Woes, Using Micro URLs to Communicate with your Customer Community,etc.
</description>
<link>
http://www.live2support.com/newsletter/livewire-11-2009.html
</link>
</item>
<item>
<title>
Protecting your Website from Content Duplication Woes
</title>
<description>
If you are the online entrepreneur, information portal or online content network, you should consider spending the same amount of time protecting your online asset as you do trying to promote it.
</description>
<link>
http://www.live2support.com/newsletter/2009-11/protecting_your_website_from_content_duplication_woes.php
</link>
</item>
<item>
<title>
Using Micro URLs to Communicate with your Customer Community
</title>
<description>
There are a number of free URL shortening services on the Internet today that can help you reduce the length of the URL of one of your web pages for prompt transmission and easy retention.
</description>
<link>
http://www.live2support.com/newsletter/2009-11/using_micro_urls_to_communicate_with_your_customer_community.php
</link>
</item>
<item>
<title>
Live2support Spotlight: Shopping Online the Live Chat Way
</title>
<description>
Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about shopping online the live chat way.
</description>
<link>
http://www.live2support.com/newsletter/2009-11/relevance_of_live_chat_in_increasing_online_shopping_trends.php
</link>
</item>
<item>
<title>
What is New at Live2Support - Automated Visitor Interfaces in Two Languages
</title>
<description>
As we place the phase for a further new year which is definite to bring us happier days, we are pleased to share with you that live chat software from Live2Support has already embarked on its approach to becoming in fact international.
</description>
<link>
http://www.live2support.com/newsletter/2009-11/readymade_visitor_interface_in_spanish_&amp;_portuguese.php
</link>
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