Privacy Statement
Live2Support.com is committed to protecting and safeguarding your privacy. We gather only
relevant information about our users which is required to offer our services. We have explained
below the ways in which we use this information.
Information Gathering at Live2Support.com
When you register with Live2Support.com as a Live2Support.com customer, we gather basic
contact information about you as well as the payment information you submit to us in order to
process your subscription to our services. When our Customer Support Team works with you to
help you with our services or answer questions, we gather calendar information such as the dates
and times of the interaction, duration of the interaction, and your e-mail address. We may also
gather other relevant information about you required for service delivery. We also record your
communication with your site visitors using live chat solutions from Live2Support.com. When
you visit our clients' websites, we gather information about your Internet browser and operating
system as well as the dates and times of your interaction. We also document your IP address
when you visit our website. We also record your communication with Live2Support.com clients
using our Live2Support solution.
Using the Information
Live2Support.com utilizes the information it gathers in order to provide you with the most
rewarding online experience possible. We use your contact information to contact you regarding
your account and our services. We use the payment information you submit to us to authenticate
your identity. This information is also used to bill you for our live chat solution services. The
data we collect regarding your live interaction with our customer support and sales consultants is
used to assign appropriate system resources to you. This information is also used to make sure
that you are able to comply with our Terms and Conditions of Use. During the course of your
interaction with our customer support and sales teams, we gather information about you and your
usage patterns. We use this information to enhance the quality of our service and to resolve any
service-related queries you may have from time to time. We also use the contact information you
provide us to send you e-mail communication pertaining to products and services which, we
believe, will optimize your live chat experience as well as that of your customers and site
visitors. You always have the option of opting out of such e-mail communication by using the
opt-out provisions included in the e-mail communication. As a service provider, however, we
reserve the right to send technical bulletins and other mission-critical information to our
active subscribers regarding the subscription service we provide. We ask that you please read
these technical bulletins promptly and act accordingly. We cannot be held liable or responsible
for consequential or inconsequential damage or loss in an event where you fail to process our
technical directions and follow our instructions. The site visitor information we gather is used to
facilitate effective communication between the clients of Live2Support.com and their site visitors
as a part of the service delivery model.
Sharing Customer Data with Others
Live2Support.com assures you that it will not share or disclose customer information with any
individual, organization or third party except as outlined below:
1. When it becomes reasonably necessary to protect the company's rights or property
2. When there is an emergency where an individual's safety is at risk
3. When we receive a legal directive such as an order from a court
Live2Support.com is not responsible for the information you disclose or volunteer in the public
spaces listed below and cannot be held liable for its misuse since this information may be publicly
accessible:
1. Live chat forums
2. Bulletin boards
3. Discussion groups
4. Mailing lists
5. Social networking sites
6. Personal websites
7. Blog postings
8. Comments on blog postings
At Live2Support.com, we strongly recommend that you review the privacy policies of third-party
service providers such as the ones listed above before divulging any information about yourself.
This will help you ensure that your privacy preferences are honored by the websites you
frequent.
Verifying and Updating Customer Information
To modify or update the contact and billing information you provide to Live2Support.com, please
log in to your Live2Support account at http://www.Live2Support.com and follow instructions
listed on the page. Please note that as per Live2Support's Terms and Conditions of Use, our
clients are obligated to provide Live2Support.com with current and accurate contact and billing
information. Live2Support.com may, at its discretion, require a copy of a government-issued
proof of identification such as a passport or driver's license before disclosing any billing
information or before making changes to the billing or contact information on an account.
Changes to This Privacy Policy and Questions about Privacy
Live2Support.com reserves the right to make changes to this privacy policy from time to time
without prior notice. Those changes will become effective fifteen (15) days after a notice of the
change is posted on this web page. If you have any questions regarding this privacy policy,
please feel free to write to us at: webmaster @ live2support.com
