Require More than 8 support operators login account, please Click Here
Common Features:
Real time Text Chat and Visitors monitoring, Off-line messages, Typing status, Chat Transcripts , Push Pages, secure web pages (SSL) & secure chat sessions , Custom chat image, Real time on-line/offline status, Language Customization, windows as well as web based interface for operator, Predefined responses, Show/ Hide email address in offline messaging, Show/Hide offline chat icon, Language support in email messaging, Enable time base chat session, Maximum Waiting Time by visitor in queue etc.
Features with Premium Packages:
| Features |
Bronze |
Silver |
Gold |
| Extensive Hits Log Analysis including Hits counter (Hits Recording and Web Site Statistics) |
Hits counts only |
 |
|
| Geo location |
 |
|
|
| Chat history pop-up on chat pickup |
|
|
|
| Auto/Proactive chat invitation |
|
|
|
| Page Specific Chat Invitation |
|
|
|
| Multiple Location Chat Invitation |
|
|
|
| Friendly Invitation |
|
|
|
| File Transfer during chat |
|
|
|
| Auto-pop ups |
|
|
|
| Pro-Pop : Proactive pop-ups |
|
|
|
| IP blocking |
|
|
|
| Auto Greeting Message on chat pick |
|
|
|
| Emoticons during chat |
|
|
|
| Multiple Departments |
|
|
|
| Call back features & Call back history |
|
|
|
| Co-Browsing during chat session |
|
|
|
| Department based Chat Session |
|
|
|
| Third Party Integration |
|
|
|
| Country wise hits log report |
|
|
|
| Advertisement/PPC campaign tracking |
|
|
|
| Various Administrative options such as setup of additional operators, transcripts monitoring etc. |
|
|
|
| Chat transfer and Messaging to Other Support Operators |
|
|
|
| Operator to operator chat |
|
|
|
| Chat Sharing |
|
|
|
| Administrator Chat Monitoring |
|
|
|
| Support operators rating and login logs |
|
|
|
| Multiple Support Operators |
|
|
|
| Customize Pre Chat Form |
|
|
|
| Customize Leave Message Form |
|
|
|
| Post Chat Survey |
|
|
|
| Access Off-line Messages |
|
|
|
| Pass Custom Variables |
|
|
|
| Multiple on-line/ off-line graphics in same page |
|
|
|
| Operators Auto logout from application |
|
|
|
| |
| Features available in all packages: |
- Real time Text Chat and Visitors monitoring
- Web browser interface for Monitoring and Chatting
- Windows Application interface with Spell Check for Monitoring and Chatting
(Using this interface you need not to open web browser, application can stay in system tray)
- Tracking/chat code for secure web pages (SSL) & secure chat sessions
- Visual and audio notification on chat request
- Real time on-line/offline status on your web site
- Visitor information - OS,Browser,Language, Many more.
- Custom chat image (your own graphic for online/offline status)
- Various visitor window customizable options
|
- All Text/Message in visitor chat window in any language are customizable
- Ready made templates for visitor chat window
- Off-line messages
- Typing status
- Chat Transcripts
- Push Pages
- Canned responses (Predefined responses)
- Single Support Operator and Multiple Chat Sessions.
- Show Visitor Queue Number in chat waiting status
- Maximum Waiting Time by visitor in queue
- Enable Time base chat session
|
| |
|
|
