Require More than 10 support operators login account, please Contact Us
Live Support Software 15 Days No Obligation Free Trial (No Credit Card Required)
You will discover that competitive pricing doesn't mean non-competitive performance!
Common Features:
Real time Text Chat and Visitors monitoring, Off-line messages, Typing status, Chat Transcripts , Push Pages, secure web pages (SSL) & secure chat sessions , Custom chat image, Real time on-line/offline status, Language Customization, windows as well as web based interface for operator, Predefined responses, Show/ Hide email address in offline messaging, Show/Hide offline chat icon, Language support in email messaging, Enable time base chat session, Maximum Waiting Time by visitor in queue etc.
Features with Premium Packages:
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Silver |
Gold |
| Extensive Hits Log Analysis including Hits counter (Hits Recording and Web Site Statistics) |
Hits counts only |
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| Geo location |
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| Chat history pop-up on chat pickup |
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| Auto/Proactive chat invitation |
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| Page Specific Chat Invitation |
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| Multiple Location Chat Invitation |
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| Friendly Invitation |
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| File Transfer during chat |
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| Auto-pop ups |
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| Pro-Pop : Proactive pop-ups |
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| IP blocking |
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| Auto Greeting Message on chat pick |
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| Emoticons during chat |
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| Multiple Departments |
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| Call back features |
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| Call back history |
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| Department based Chat Session |
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| Third Party Integration |
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| Country wise hits log report |
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| Advertisement/PPC campaign tracking |
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| Various Administrative options such as setup of additional operators, transcripts monitoring etc. |
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| Chat transfer and Messaging to Other Support Operators |
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| Operator to operator chat |
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| Chat Sharing |
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| Administrator Chat Monitoring |
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| Support operators rating and login logs |
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| Multiple Support Operators |
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| Customize Pre Chat Form |
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| Customize Leave Message Form |
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| Post Chat Survey |
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| Access Off-line Messages |
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| Pass Custom Variables |
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| Multiple on-line/ off-line graphics in same page |
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| Operators Auto logout from application |
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| Features available in all packages: |
- Real time Text Chat and Visitors monitoring
- Web browser interface for Monitoring and Chatting
- Windows Application interface with Spell Check for Monitoring and Chatting
(Using this interface you need not to open web browser, application can stay in system tray)
- Tracking/chat code for secure web pages (SSL) & secure chat sessions
- Visual and audio notification on chat request
- Real time on-line/offline status on your web site
- Visitor information - OS,Browser,Language, Many more.
- Custom chat image (your own graphic for online/offline status)
- Various visitor window customizable options
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- All Text/Message in visitor chat window in any language are customizable
- Ready made templates for visitor chat window
- Off-line messages
- Typing status
- Chat Transcripts
- Push Pages
- Canned responses (Predefined responses)
- Single Support Operator and Multiple Chat Sessions.
- Show Visitor Queue Number in chat waiting status
- Maximum Waiting Time by visitor in queue
- Enable Time base chat session
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