|Press Release [Home]|
|Live2Support Launches Live Chat iPhone Application|
November 15, 2010 -- Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
"With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity," says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. "There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites," he adds.
Power Packed Feature Rich application
The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of "anytime anywhere" options for both chat users and chat operators. They include.
Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a website, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.
Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.
By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.
Owners of small businesses with limited staff can now deliver real time customer engagement through live chat while on the move through an iPhone. As long as they remain connected to the Internet, they can pick up chats, transfer chats, generate proactive chat invitations and use many of Live2Support’s state-of-the-art features directly on their iPhones without the restriction of desktop access.
Major Market Share on the Mobile Web