Welcome to the Spring 2012 issue of Live Wire Plus featuring hot off-the-press intelligence on subjects we know interest you. Our newsletter is brought to you each month by the live support software specialists at Live2Support Inc., the company which brings you Live2Support live chat software. For enterprises both large and small, we provide premium quality live chat service which you can easily install on your website in less than 15 minutes through our 15-day no obligation risk-free trial. By the way, we will never ask you to flash your credit card to test drive our software. Do you happen to need a trained chat operator to handle your live chats? WE provide that service as well. Finally, there is our latest product called the CD Messenger, an instant messenger and productivity enhancing software solution for companies both large and small designed exclusively with you in mind. To learn more about all our products and much more, simply visit our website and chat with us so that you can sign up and experience our quality and service for yourself.
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LIVE
WIRE PLUS VOL. VI. ISSUE IV. April, 2012 |
From CEO's Desk
We didn't really need a confirmation out here at Live2Support, because if we did, we wouldn't place the emphasis we do on customer-facing initiatives such as live chat and e-mail engagement. However, it is always good to receive validation from a credible source. We are talking about the 2012 Live Chat Software Survey recently published by Tim Smith, a former Gartner analyst and customer engagement expert. Smith's findings are in perfect harmony with what we have believed and practiced here at Live2Support for over a decade that live chat software helps increase sales and generates additional ROI because of its vast potential as a sales, customer service, customer retention, and most importantly, a relationship building platform. A well-staffed live chat service on a website which features courteous and informed chat agents is enough reason for your new and existing customers to do business with you. Simply address the multiple needs of your customers at their convenience and your competition won't know what hit them hard.
In this Issue...
Have you been wondering lately what Pinterest is all about and why the media, including the Wall Street Journal, can't seem to be able to stop talking about it? Pinterest is an online pin board much like what you have on your kitchen wall. But there is much more to Pinterest than meets the pin board eye!
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Regardless of what the writers of this world will tell you, a picture will always remain worth a thousand words. You already know how to entertain, educate and motivate yourself on YouTube and other online video platforms. How do you serve the precise needs of your customer community through online video? How do you deliver customer support in three dimensions? There are ways to do precisely that and many are already doing it successfully.
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The April 2012 spotlight shines brightly on how Live2Support integrates seamlessly with three leading CRM platforms Sugar CRM and Zend Desk. All two shining pillars in the world of Customer Relationship Management deliver robust solutions that intuitively track and satisfy online customers. If you use any of these CRM platforms or are planning to do so in the near future, this month’s Spotlight is surely for you.
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At Live2Support, we are getting ready to launch the browser-enabled version of CD Messenger, our answer to all your inter-office messaging and communication needs. Considering the fact that we have worked tirelessly to develop it, the results are bound to impress you.
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Down the Pike
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