The November issue of Live Wire Plus presents two highly focused and relevant reports on how to protect your content from content duplication woes and how to investigate copyright protection issues as they pertain to your web property and shortening services of two URL and how to use them when sending product references to your customers and site visitors.

Protecting your Website from Content Duplication Woes All the three major search engines and the two smaller ones have made it abundantly clear that they will not tolerate websites that plagiarize content from other Internet properties. How do you protect your website from a world full of unscrupulous people who are hell bent on hijacking your content? Read more…

Using Micro URLs to Communicate with your Customer Community In an age of social media and Twitter where 140 characters is gradually becoming the norm and the order of the day, it is a good idea to shorten the URLs which you send to your site visitors and customers in order to make their experience a really positive one. Learn how to use a URL shortening service for free. Learn who the major players are in this area, how to use these services and spread the word. Read more…

Live2Support Spotlight: Relevance of Live Chat in Increasing Online Shopping Trends Month after month, the Live2Support spotlight shines with much radiance on an industry segment, which uses a live chat solution to optimize its service delivery model. Presented through easy-to-read case studies, these insights are meant to demonstrate that live chat can really make a difference in the number of customers you are able to attract each day. Read more...

What is New at Live2Support: Readymade Visitor Interface in Spanish & Portuguese Each month, we introduce you through this column, to the latest product updates, enhancements and refinements we are committed to providing our customer.Read more…

Down the Pike The Christmas 2009 issue presents two industry reports, which you should not miss. Our cover story entitled "Live Chat and Customer Engagement in 2010" not only presents a year end review of how live chat faired this year but also shares a prediction or two regarding some of the innovations associated with live chat that are round the corner and waiting in the wings only to be introduced front stage with much fanfare during 2010. Our lead feature next month is entitled "The Brand Building Gold Rush for Online Businesses" and shows how you can no longer afford to overlook the need for building an online brand identity given the fact that the online space is gradually transforming into a hyper competitive global business arena in which geographical boundaries and currency conversion issues have become irrelevant.