Reporting and analytics form the core element of any successful customer service delivery model. At Live2Support, we have added several new features to our reporting capabilities which help you track both customer as well as chat operator activity as it happens. WE already had in place an extensive reporting library for you which you could use to generate a vast variety of reports related to important aspects of your live chat engagement plan such as hit logs, visitor stats, geo-footprints etc. What we have added recently are further enhancements to Live2Support’s reporting functionality. Try them out, take them out on a test drive, and see for yourself how they can help you render a more potent brand of customer support through live chat software.

New Reporting Features at a Glance

You can now access following reports Every Hour as they are updated. For instance, you can view the details regarding chat invitations such as

• 1. Number of chats initiated by your website visitors hourly.
• 2. Number of chats picked up by your live chat operators hourly.
• 3. Number of chats missed by your live chat operators hourly.

4. Who closed the chat session - your website visitors or your live chat operators.

In a Nutshell

All reports are neatly organized in a tabular format to help you perform a quick analysis and review in a matter of minutes. These reports are automatically generated in the background and all you need to do is to invoke them for a quick on-screen display. You can also print these reports to take to review sessions and town halls.

As you can tell, these new features and enhancements are all designed to deliver a lighter shade of business intelligence which you can leverage to improve both sales and customers service performance. As always, we are standing by to help you with these and all our features through e-mail and live chat. So why not access these reports by simply logging into your Live2Support account, going to the Control Panel and generating these reports.