In April this year, we reported to you about many new features which were added and existing functionality was streamlined. Features introduced at that time include:
1. Drag and Drop feature of the Visitor Chat Window.
2. Enhanced co-browsing.
3. Remote window resizing by live chat operators.
In less than a year, we have introduced new features once again with a view to enhancing the user experience. For starters, your customers and website visitors can now maximize and minimize the Visitor Chat Window on web page. Users can even click to close the chat window once the live chat interaction has concluded to their satisfaction. This ability to use a layered chat window on your website does not interfere with your ability to customize the Visitor Chat Window in any way. You can still determine where the chat window should appear on the customer's monitor before your site visitors invoke live chat on your website. You also have the ability now of disabling or enabling the objects on your chat window for ease and convenience of your users. WE have provided you with a large number of chat window templates which you can easily customize based on your preferences. These new features are not static. They will work even when the page is refreshed or is redirected to another page within your website.
So why not log into your Live2Support control Panel and take these features out for a quick test drive? Chat with us for help on these features or write to us. If you haven't come on board as a member of our live chat family, visit our home page and sign up for a 15-day, no-questions asked, full-function trial and see what your website visitors and you have been missing.