When the power of analytics from Google and the robust deliverability of live chat software from Live2Support join hands, magic happens. As a Live2Support Gold Package subscriber, you can benefit from all the amazing features of Google Analytics directly from your Live2Support Control Panel.

On November 19, 2011 Google announced a major update to its Google Analytics service all of which are available to you in addition to the original feature set.

Learning more about Google Analytics and Live Chat Software

The best way to learn about Google Analytics, including its latest features, is by using it after installing it on your website. To do so:

• 1. Create a Google account by signing up for Gmail for instance.
• 2. Log into your Live2Support account.
• 3. Enter your Google analytic "Account id" in Live2support control panel under "Customize preference option"
• 4. Save and Exit.

Now you can get approximate number of visitors reach to offline chat form, Survey and Callback form statistics. You can also monitor the activities of every user from a particular IP address.

New Features introduced by Google

The new features announced by Google recently include:

Real-Time Reporting

Real-Time reporting shows you what is happening on your website live, in real time. This feature is similar to the real-time reporting feature to which you already have access as a Live2support subscriber.

Multi-Channel Data Flow

You can now view which channels your website visitors have interacted with on your website during the past month. Sales funnels that Google Analytics monitors include clicks from paid as well as organic searches, affiliate traffic, social media, banner advertising and paid PPC advertising.

Traffic from Mobile Websites

Google Analytics now provides an incredible amount of data on mobile traffic as it relates to your website. You will even learn which handset, mobile device and mobile browser your website visitors and online customers have used to arrive on your website.

Both Live2Support Analytics and Google Analytics do not report visitor traffic selectively. Visitor statistics are generated even if your visitors have not invoked live chat on your website. After all, everyone needs to be counted!

If you are already a Live2Support customer and can't access Google Analytics owing to your subscription level, please request an upgrade to the Gold Package from your Control Panel with a marginal additional monthly investment. If you haven't signed up yet for our service, visit our home page, sign up for a free trial membership for fifteen days and watch how live chat can super-charge your customer engagement action plan.