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In keeping with the demands and challenges of cutting-edge technology, the technical operations team at Live2Support frequently upgrades its IT infrastructure to achieve the high levels of performance and service delivery to which we aspire. Server upgrades are frequently carried out and server software is regularly upgraded. We recently executed a server upgrade which has been completed successfully. If you didn’t notice a major difference in performance, it was because we were already doing extremely well to start with. You will surely notice it now since we have invited your attention to the upgrade.
For those of you who are true techie geeks, the upgrade involved multi core, multi processor and Ram expansion. We have even added a new layer of server security so that all your communication becomes even more secure. By the way, no one, including us, has ever been able to view your personal chat data unless you have authorized us to do so. Privacy has been and continues to remain among the top three concerns and priorities for all of us at Live2support. We will even tell you how we protect your privacy in an upcoming issue of this newsletter.
For those of you who are true techie geeks, the upgrade involved multi core, multi processor and Ram expansion. We have even added a new layer of server security so that all your communication becomes even more secure. By the way, no one, including us, has ever been able to view your personal chat data unless you have authorized us to do so. Privacy has been and continues to remain among the top three concerns and priorities for all of us at Live2support. We will even tell you how we protect your privacy in an upcoming issue of this newsletter.
New IP Address
In the unlikely event that you need to tweak your applications at your end, here is our new IP address:
50.22.09.180
Note:
In case the Windows version of Live2Support becomes unresponsive or sluggish, here are two things you should do:
- Change the IP address in the Firewall/Antivirus.
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Contact us via live chat right away in case you need assistance with this or any other issue.
The new enhancements we have implemented in our live chat software service with many more improvements waiting in the wings will not only deliver to you the finest user experience there is with respect to live support for your customer community, it will reaffirm our commitment to the high standards we have benchmarked for ourselves. Your support is indispensable so please keep all that feedback coming.
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