Enhanced Usability of Sticky Notes
Sticky notes provide a great way to engage in quick note taking for tasks such as reminders and to-do lists. Your live chat operators now have the option to either display or hide sticky notes on the desktop. They can exercise complete control on its size and location on the desktop. Roll up the sticky when not in use and archive them neatly into folders for future retrieval. Sticky notes can be further customized with respect to fonts, type faces and background color. Chat agents can even set an alarm which will enable the sticky note to appear at a pre-determined time such as a few minutes prior to the commencement of a meeting. The best way to determine how to use the sticky feature effectively is to think of it as an electronic scratch pad which you can use on demand depending on the purpose which needs to be addressed.
Your live chat operators can add tasks and events in a linear time wise manner through the use of the inbuilt organizer. Special actions can be pre-programmed for birthdays, anniversaries, meetings, seminars, official trips etc. This can include reminders, displaying of special stickies featuring to-do lists, etc
To do List
A unique combination of the sticky notes and alarm feature enables live chat operators not only to set up to do lists but also to organize to do lists into specific work groups. The to do lists can have their own unique alarm thus turning the alarm into a unique identifier. Operators can also organize completed task lists into file folders as a record of completed activity.
The Calendar Function
Your live chat agents can use the online English calendar to look up dates, day, month and year directly from their desktops. This will help in accurate scheduling and time management.
The features we have described here are available at all subscription levels—bronze, silver and gold. So why not try these features and enhance chat operator productivity on multiple fronts? It is a win-win situation.