IN past issues of our newsletter, we have shared with you through this column, some of the ways in which the Windows version of Live2Support live chat software can provide interruption-free live chat service to your customers and site visitors. The  latest upgrades to the Windows version features many new and powerful features you have already experienced in the web-enabled version of the program. Here is a quick overview of these upgrades. Be sure to write to us and tell us what you think.

Ten ways to Use the Windows Version and Run with it

Multiple Tabbed Options for Support Operators or Administrators in the Monitoring Window

The monitoring window in Live2Support now provides enhanced monitoring capability. Select one of three tabs located in the chat monitoring window as desired
:

Monitoring all Visitors
When you tab this function, the chat monitoring window displays data and information on every site visitor present on the website at that time

Chat Only
This tab enables your support operator or administrative personnel to narrow down the display list in the chat monitoring window to only those site visitors who are engaged in active chat with support operators. This view does not display those visitors who are browsing your website at that time. This new level of functionality enables you to gage the level of chat activity on your website.

Support Operator list and control
Depress this tab and you can view a list of the support operators active at that time and their status. This is one of the many ways in which you can assess support operator performance and activity levels.

Two Way File Transfer During Live Chat
Your customers and chat operators can now exchange files and transfer them to each other while the chat session is in progress. This feature is extremely useful when you have to transfer technical documents that need instant attention. You can also use this feature to transfer PDF e-brochures, product documentation and time-sensitive promotional materials such as coupons and special offers. This might come in handy during the holiday season just round the corner. Many e-mail services tend to place restrictions on the size and nature of the files you can send and receive as attachments. There are no serious restrictions here at Live2Support.

Emoticons during Chat
A picture is often worth at least a hundred words if not a thousand. Your support operators can now use smileys and other emoticons while chatting with your site visitors and customers. They too can do the same now.

PPC Color Coding
If you have integrated Live2Support’s analytics with your PPC campaign such as Google AdWords, data can now be neatly color-coded for quick processing and interpretation.

In order to gain maximum advantage from this feature,  first color-code your various PPC campaigns through the Live2Support Control Panel. Visitor activity on your website will now appear as color coded data which can help you rate the success and efficacy of various PPC campaigns you have deployed.

Improved Management of Large Volume Web Traffic
Live2Support ‘s Windows version is now set up to manage and handle very large web traffic volumes and organize this data neatly Extended visitor details & custom variable data from passed web pages is also available now in the chat monitoring window when you use the Windows version.

Foot Prints
This feature charts the course of your site visitors on your website. It shows you which pages your visitors and customers have visited and for how long.

Improved Category-based Organization of Canned Responses
Instead of extended drop down menus, you now have clearly displayed list boxes that organize your canned responses in categories. Simply, select, load and click to send. Read this month’s Spotlight for a comprehensive overview on this subject.

Easy Access to Canned Responses and Push-URL in Support Operator Chat Window
Both the Push URL and Canned Response features have been streamlined and made more intuitive for ease of use and improved functionality. Try them out to experience the difference.

IP Blocking Option in Visitor Monitoring Window
The Windows version of Live2Support empowers support operators with the ability to choose the geographical region of the world from where chat requests can be sent. This feature can be customized for improved target-based customer service delivery and other functions.

Bug Fixes   
Several bugs experienced during internal beta testing have now been addressed and the new Windows version of Live2Support is all set to enrich the chat experience of not only your customers but also your support staff and customer service representatives who might occasionally scoot over and provide customer service to your customers through live chat during the upcoming holiday season.

Time to Try and Send us your Feedback
Let us know what you think of the new Windows version of our live chat software. Rest assured! We will be adding more powerful features and tweaks in the near future. If you experience a feature that you like, tell us about it. Stay tuned.