|September , 2007|
This month, we highlight yet another dynamic feature of Live2Support-- its ability to function both as a browser-independent as well as a hosted application. A browser-independent software application is a computer program that can perform a task or a function without using an Internet browser such as Internet Explorer, Firefox, Netscape Communicator or Safari. Live2Support is one of the few stable live chat applications available today that is both a 100% hosted application as well as a browser-independent application. Since Live2Support provides you with a dual interface, it can also run on your work-station using your operating system's interface such as the Windows interface. If you choose to launch Live2Support as a stand-alone solution, the application can run on a Windows computer with no compromise to speed, reliability or stability.
Deploying Live2Support as an browser-independent application can have several advantages. In the first place, it tends to consume a fewer amount of system resources when launched as a stand-alone application. It rests in the Systems Tray when chat is not in progress. It can be just as fast and stable when compared with the browser interface thus further adding to its reliability. It never interferes directly with existing applications since it runs effortlessly in the background. Its look-and-feel is compact in nature and allows a chat window to pop up only when your chat operator receives a chat request. Since it does not remain on the task bar, it is sort of invisible.
Using Live2Support as a stand-alone application often reduces or even eliminates browser-related glitches such as improper loading, version incompatibility and misperforming browser plugins hence adding to improved performance control. This interface for Live2Support was recently optimized for a totally ergonomic user experience.
Which interface you choose when running Live2Support-- the browser interface or the system- resident interface-- is purely a matter of personal preference. Both are equally robust and deliver a dedicated, professional quality live chat solution smoothly, securely and reliably.
Watch for exciting news about the Live2Support dual interface in October 2007 with improved usability and an even more enriching user experience.