News and updates of Live2support live chat software available in Live Wire Plus Volume Issue. http://www.live2support.com/newsletter/index.php en-en Live2support Inc. Wed, 24 Nov 2010 09:34:58 +0100 http://www.live2support.com/ http://www.live2support.com/imgs/home10/0309-logo.gif http://www.live2support.com/newsletter/index.php http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-3-march-2012.html Several latest news available in Live Wire Plus Volume VI. ISSUE III as The Magic of Corporate Blogging , Creating a Winning e-mail Strategy for your Online Business etc. http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-3-march-2012.html http://live2support.com/newsletter/2012-03/the-magic-of-corporate-blogging.php Corporate blogging happens to be one of the most effective ways to improve your customer footprint, generate qualified leads that are exclusive to you and enhance your bottom line. If your message consistently remains innovative and cutting-edge, you can even become a thought leader within your domain or industry vertical. Is it time to change the oil on your corporate blog and tune up the engine? http://live2support.com/newsletter/2012-03/the-magic-of-corporate-blogging.php http://live2support.com/newsletter/2012-03/creating-e-mail-strategy-for-online-business.php With more than 294 billion e-mail messages sent out around the world daily according to an industry report approximately 3.4 million e-mail messages every second, the worldwide e-mail inundation is alive and kicking. But how do you get your prospects to notice your online company and you in spite of a double opt-in model? http://live2support.com/newsletter/2012-03/creating-e-mail-strategy-for-online-business.php http://live2support.com/newsletter/2012-03/office-messenger-that-wires-the-enterprise.php Our March Spotlight shines brightly on an office productivity application which we launched recently and are mighty excited about. It is called the CD Messenger and has already received rave reviews from several quarters. http://live2support.com/newsletter/2012-03/office-messenger-that-wires-the-enterprise.php http://live2support.com/newsletter/2012-03/customized-live-chat-buttons.php Although we provide a vast array of choices when it comes to templates, buttons, graphics and window designs only to name a few, there is often a justifiable need to enter the customization arena with these important embellishments. http://live2support.com/newsletter/2012-03/customized-live-chat-buttons.php http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-2-feb-2012.html Several latest news available in Live Wire Plus Volume VI. ISSUE II as The Future of Live Chat, The Two Faces of Online Marketing – Push Marketing and Pull Marketing , The Google Panda Update: Part III etc. http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-2-feb-2012.html http://live2support.com/newsletter/2012-02/the-features-of-live-chat.php The "live chat phenomenon" as some like to call it, is a rather recent offshoot of a much wider knowledge domain called customer engagement or customer relationship management. It goes without saying that live chat, in its present incarnation, has come a long way over the past decade. But where is it headed during this millennium? http://live2support.com/newsletter/2012-02/the-features-of-live-chat.php http://live2support.com/newsletter/2012-02/push-marketing-and-pull-marketing.php There are literally dozens of ways in which you can classify and categorize online marketing some of which are mere plays on words. Not this one. There is much pull and push going on in cyber space today and we would like to tell you about it. http://live2support.com/newsletter/2012-02/push-marketing-and-pull-marketing.php http://live2support.com/newsletter/2012-02/google-panda-updates-part-3.php The Panda remains the talk of the town even after a year of its spectacular appearance. In the concluding instalment of our treatise on the Google Panda, we recommend a number of sure-shot and winning strategies you should consider adopting not only to protect your Google rank and status but also move up the search hierarchy owing to the incredible vacuum that has appeared recently. http://live2support.com/newsletter/2012-02/google-panda-updates-part-3.php http://live2support.com/newsletter/2012-02/various-types-of-chat-invitations.php Our February spotlight shines brightly on our plethora of chat invitation attributes. Learn about the various ways in which you can initiate live chat on your website proactively and chat with your visitors and customers. http://live2support.com/newsletter/2012-02/various-types-of-chat-invitations.php http://live2support.com/newsletter/2012-02/new-advanced-reporting-features.php Reporting and analytics form the core element of any successful customer service delivery model. At Live2Support, we have added several new features to our reporting capabilities which help you track customer activity as it happens. http://live2support.com/newsletter/2012-02/new-advanced-reporting-features.php http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-1-jan-2012.html Several latest news available in Live Wire Plus Volume VI. ISSUE I as Gateway to Internet Entrepreneurship, The LinkedIn Company Page - Getting the most out of Business Social Networking , The Google Panda Update Part II etc. http://www.live2support.com/newsletter/livewire-plus-volume-vi-issue-1-jan-2012.html http://live2support.com/newsletter/2012-01/gateway-to-internet-entrepreneurship.php There is an entrepreneur in each one of us. Some make it really big while others are all set to do so. Here are five things you should consider doing to further pave your intentions with gold. http://live2support.com/newsletter/2012-01/gateway-to-internet-entrepreneurship.php http://live2support.com/newsletter/2012-01/linkedin-company-page-and-business-social-networking.php You already know that LinkedIn lets you connect globally with like-minded professionals who share a common professional vision with you. Did you know that like Facebook and Google+, LinkedIn too has a way to make your business presence felt? http://live2support.com/newsletter/2012-01/linkedin-company-page-and-business-social-networking.php http://live2support.com/newsletter/2012-01/google-panda-updates-part-2.php As a part of the next link in our Google Panda chain, we will tell you how the Panda has impacted the world of universal search and why it took Google almost a year to successfully implement corrective measures to improve search quality and search experience from a user’s point of view. http://live2support.com/newsletter/2012-01/google-panda-updates-part-2.php http://live2support.com/newsletter/2012-01/livechat-browser-vs-desktop-interface.php The first spotlight of the year shines brightly on the two versions of our live chat software service from an operator’s perspective. Although the Visitor Chat Window will always remain the same for your chat visitors regardless of which interface of our application you choose to deploy, there are a few nuances and mild shades that we would like to tell you about. http://live2support.com/newsletter/2012-01/livechat-browser-vs-desktop-interface.php http://live2support.com/newsletter/2012-01/pricing-structure-and-website-revamp.php Our January column delivers two different insights about our service one to do more with your users and the other to do more with you as our customer. WE have made a few adjustments in our pricing structure about which we would like to tell you. Also, a complete revamp of the Live2support website is under way and soon you will begin to notice a difference. http://live2support.com/newsletter/2012-01/pricing-structure-and-website-revamp.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-12-dec-2011.html Several latest news available in Live Wire Plus Volume V Issue XII as 5 Steps to Setting up your Google+ Business Page in Five Minutes, Insider Secrets to Competing with the Global Giants, The Google Panda Update etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-12-dec-2011.html http://live2support.com/newsletter/2011-12/steps-to-setting-up-googleplus-business-page.php The much awaited Google+ Pages for Business has finally arrived and with a 50 million fan following in less than a year, Google Social Media is gradually emerging as the second largest social networking force to reckon with. Learn how to set up your very own Google+ Business Page in a few easy steps http://live2support.com/newsletter/2011-12/steps-to-setting-up-googleplus-business-page.php http://live2support.com/newsletter/2011-12/insider-secrets-to-competing-with-global-giants.php You have just arrived at work and suddenly you find out that the small or medium size online business you have been running so successfully now has competition in your niche from the likes of GE, Samsung or IBM. What are you to do? How are you supposed to beat the Big Guys and the financial muscle they tend to flex all the time? http://live2support.com/newsletter/2011-12/insider-secrets-to-competing-with-global-giants.php http://live2support.com/newsletter/2011-12/google-panda-updates.php To celebrate the upcoming holiday season in our own special way, we bring to you a three-part series of reports on a Google phenomenon that has left virtually no one in cyber space untouched. We are talking of the Google Panda update. http://live2support.com/newsletter/2011-12/google-panda-updates.php http://live2support.com/newsletter/2011-12/preference-settings.php Live2Support live chat software provides you the flexibility to set your preferences not only in terms of look-and-feel much like what Google lets you do on its home page, but also in terms of functionality. Learn what these preference settings are and how you can leverage them for an improved chat experience both for your operators as well as your chat visitors. http://live2support.com/newsletter/2011-12/preference-settings.php http://live2support.com/newsletter/2011-12/livechat-and-sugar-crm-integration.php As a Christmas bonus, we bring you not one but three new Santa bells in our ongoing effort to transform Live2Support as your preferred live chat software of choice. These enhancements include Sugar CRM integration, URL conversion and a Canned Message update. http://live2support.com/newsletter/2011-12/livechat-and-sugar-crm-integration.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-11-nov-2011.html Several latest news available in Live Wire Plus Volume V Issue XI as Optimizing your Website for Smartphones and Tablet PCs, The Anonymity of Live Chat Software etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-11-nov-2011.html http://live2support.com/newsletter/2011-11/optimizing-your-website-for-smartphones-and-tablet-pc.php With 50% of those living in the US (and about 25% of the global population) predicted to have a smartphone in less than two years, it should come as a surprise that so many marketers, including 79% of Google's largest online customers, do not have a mobile-ready website. That's not according to us but according to Marteena Agrapakis from Google. What can you do to address the issue? http://live2support.com/newsletter/2011-11/optimizing-your-website-for-smartphones-and-tablet-pc.php http://live2support.com/newsletter/2011-11/anonymity-of-live-chat-software.php We are often tempted to compare apples with oranges but one way in which live chat software tends to score very significantly over other modes of customer communication such as phone and e-mail is because of its anonymity. However, with anonymity comes responsibility. As custodians of critical data about our customers, we have a role to play. http://live2support.com/newsletter/2011-11/anonymity-of-live-chat-software.php http://live2support.com/newsletter/2011-11/google-analytics-and-live-chat-software.php When the power of analytics from Google and the robust deliverability of live chat software from Live2Support join hands, magic happens. As a Live2Support Gold Package subscriber, you can benefit from all the amazing features of Google Analytics directly from your Live2Support Control Panel. http://live2support.com/newsletter/2011-11/google-analytics-and-live-chat-software.php http://live2support.com/newsletter/2011-11/layered-chat-window.php We call it the layered chat window feature which has just been introduced in Live2Support. You can add yet another layer of super customization to the Visitor Chat Window. http://live2support.com/newsletter/2011-11/layered-chat-window.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-10-oct-2011.html Several latest news available in Live Wire Plus Volume V Issue X as Cost of Customer Acquisition and how to Calculate it Wisely, Gmail Advertising and what it can do for you etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-10-oct-2011.html http://live2support.com/newsletter/2011-10/cost-of-customer-acquisition-and-how-to-calculate.php The cost of customer acquisition or CCA for short, especially in terms of the CCA factor for online customers, has often been miscalculated, undervalued and even ignored by online entrepreneurs. Let us examine how we can take this important dynamic into consideration each time we measure the cost of doing business on the Internet. http://live2support.com/newsletter/2011-10/cost-of-customer-acquisition-and-how-to-calculate.php http://live2support.com/newsletter/2011-10/gmail-advertising-and-what-it-can-do-for-you.php If you are the owner of a Gmail account from Google, you have seen those bite-sized context-sensitive advertisements which keep popping up as you read your e-mail messages directly in your favourite browser. These ads may be small but possess the incredible potential of generating planeloads of traffic and conversions for your online business. http://live2support.com/newsletter/2011-10/gmail-advertising-and-what-it-can-do-for-you.php http://live2support.com/newsletter/2011-10/live-chat-on-android-and-blackberry-smartphones.php The September spotlight zooms in on an interesting advancement of an existing feature. We have provided the ability to use canned messages or stock messages as they are also called to our customers for years. Let us tell you how we have super-sized this feature and added a new zing to your customer service delivery model. http://live2support.com/newsletter/2011-10/live-chat-on-android-and-blackberry-smartphones.php http://live2support.com/newsletter/2011-10/server-upgrade.php There is mostly good news from all of us at Live2Support each month in this column and this time, the news is better than good. Why you ask? We have upgraded our servers which mean a whole new array of service enhancements, dynamite speed and unparalleled flexibility. http://live2support.com/newsletter/2011-10/server-upgrade.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-9-sep-2011.html Several latest news available in Live Wire Plus Volume V Issue IX as Digital Sharecropping and what you should know about it, Inbox Magazines and their hidden e-Marketing Potential etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-9-sep-2011.html http://live2support.com/newsletter/2011-09/digital-sharecropping.php You have probably read about sharecropping and sharecroppers in your eight grade American history textbook but have you ever heard of digital sharecropping? Digital sharecropping happens to be one of the proverbial digital mousetraps which can create havoc for your online enterprise. http://live2support.com/newsletter/2011-09/digital-sharecropping.php http://live2support.com/newsletter/2011-09/inbox-magazines-and-their-hidden-e-marketing-potential.php Lately, an Internet woman entrepreneur has been aggressively conducting seminars all over the world about what she likes to call Inbox Magazines. We decided to take a look on your behalf and examine its potential for your online venture. What did we find out? Hint: the news is good. http://live2support.com/newsletter/2011-09/inbox-magazines-and-their-hidden-e-marketing-potential.php http://live2support.com/newsletter/2011-09/super-sizedcanned-response-feature.php The September spotlight zooms in on an interesting advancement of an existing feature. We have provided the ability to use canned messages or stock messages as they are also called to our customers for years. Let us tell you how we have super-sized this feature and added a new zing to your customer service delivery model. http://live2support.com/newsletter/2011-09/super-sizedcanned-response-feature.php http://live2support.com/newsletter/2011-09/introducing-three-new-foreign-language-options.php We are delighted to share with our international customer community that the Live2Support live chat software interface is now available in three more languages. We have added German, Arabic and French to our growing repository of languages. There is even better news http://live2support.com/newsletter/2011-09/introducing-three-new-foreign-language-options.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-8-aug-2011.html Several latest news available in Live Wire Plus Volume V Issue VIII as Beyond Google Analytics – New Pathways to Web Analytics, Google Plus and the Internet e-entrepreneur Codes etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-8-aug-2011.html http://live2support.com/newsletter/2011-08/beyond-google-analytics-new-pathways-to-web-analytics.php For some time, millions of website owners have relied on Google Analytics for a glimpse of the real picture. Google Analytics continues to go strong in the analytics realm but many fledgling services are slowly but surely gaining both ground and momentum. Who are they and what have they been up to lately. http://live2support.com/newsletter/2011-08/beyond-google-analytics-new-pathways-to-web-analytics.php http://live2support.com/newsletter/2011-08/google-plus-and-internet-entrepreneur.php By the time you read our August lead feature, Google Plus would have celebrated its third monthly birthday. "What can Google Plus do for me and my Internet business?" you ask. Let us tell you this month as competition between the social media stalwart's heats up and touches uncharted territories and opportunities to build larger-than-life communities spanning all continents and most major countries. http://live2support.com/newsletter/2011-08/google-plus-and-internet-entrepreneur.php http://live2support.com/newsletter/2011-08/reporting-feature-to-check-the-level-of-customer-satisfaction.php There is no success in sales without customer satisfaction. Our August spotlight shines on Live2Support's Customer Satisfaction Survey feature which lets customers tell you how you did, not only in terms of live chat software, but also from a 360 degree wide customer satisfaction perspective. http://live2support.com/newsletter/2011-08/reporting-feature-to-check-the-level-of-customer-satisfaction.php http://live2support.com/newsletter/2011-08/live2support-apps-and-plug-ins-for-cms-and-blogging-platforms.php Some months we have a few things to tell you and during other months we have tons to tell you. August is a "tons to tell you" month because we have just introduced four amazing plug-in for Wordpress, Joomla, Drupal and Zen Cart—the four top runners in the world of open source innovation. Click here to read more about what they are and how they can help you grow your business. http://live2support.com/newsletter/2011-08/live2support-apps-and-plug-ins-for-cms-and-blogging-platforms.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-7-july-2011.html Several latest news available in Live Wire Plus Volume V Issue VII as Redesigning your Website for the 2011 Shopping Season, An Insider's Report on QR Codes etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-7-july-2011.html http://live2support.com/newsletter/2011-07/redesigning-your-website-for-the-2011-shopping-season.php If your website or Internet commerce portal was developed several years ago and has not been updated in the recent past, chances are high that you aren't leveraging some of the latest cutting-edge web technologies that make online shopping and browsing a delightful experience for your customers. What are some of these bells and whistles and how can you benefit from them? http://live2support.com/newsletter/2011-07/redesigning-your-website-for-the-2011-shopping-season.php http://live2support.com/newsletter/2011-07/live-chat-and-qr-codes.php R codes first appeared on the horizon almost a decade ago. However, no one took them seriously when they were first introduced. Lately, these comical-looking two dimensional tags and signs have begun to peak the collective curiosity of many. Learn what QR codes are, their emerging prominences in social media, and how you can use them in your online business. http://live2support.com/newsletter/2011-07/live-chat-and-qr-codes.php http://live2support.com/newsletter/2011-07/live2support-in-built-organizer.php The July spotlight shines brightly on one of our most popular value-added features - the Live2Support Organizer. It is undoubtedly a value-added service - sticky notes, event alerts, alarm, calendar and the works. However, unlike other value-added services, you don't have to pay extra for it. http://live2support.com/newsletter/2011-07/live2support-in-built-organizer.php http://live2support.com/newsletter/2011-07/live2support-live-chat-integration-with-salesforce-crm.php Live2Support achieved a major milestone this month with the successful integration of Live2Support and Salesforce CRM, the open source customer relationship management system used by several million small and large companies around the world. If you haven't hopped on to the Salesforce.com band wagon - and it is a good band wagon to hop on to - it is worth a consideration because live chat and CRM will now work hand - in - hand to deliver the ultimate customer service experience on your website. http://live2support.com/newsletter/2011-07/live2support-live-chat-integration-with-salesforce-crm.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-6-june-2011.html Several latest news available in Live Wire Plus Volume V Issue VI as Customer-centric Marketing in an Age of Hyper Competition, Customer Acquisition through Web PR and Online Public Relations etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-6-june-2011.html http://live2support.com/newsletter/2011-06/customer-centric-marketing-in-an-age-of-hyper-competition.php 21st century customers are smart, web savvy and well-informed with discriminating tastes. Regardless of which marketing approach you choose to prioritize- online offline or traditional- your customer needs to remain centre stage at all times. Here is a quick primer on how to understand your customer community and engage it successfully. http://live2support.com/newsletter/2011-06/customer-centric-marketing-in-an-age-of-hyper-competition.php http://live2support.com/newsletter/2011-06/customer-acquisition-and-online-public-relations.php With the explosive growth of Internet commerce in the last decade, public relations has taken on a new meaning and assumed new manifestations. It has quietly evolved as a separate discipline with many highly motivated players who believe in stretching PR power to the limits. Learn how to find them and how they can take your online business to new heights. http://live2support.com/newsletter/2011-06/customer-acquisition-and-online-public-relations.php http://live2support.com/newsletter/2011-06/the-proactive-floater-effect.php The June Spotlight takes you to the world of visual delights in live chat software. Learn how to use proactive live chat to its full potential by transforming the pop-up into a floating image on user desktops. http://live2support.com/newsletter/2011-06/the-proactive-floater-effect.php http://live2support.com/newsletter/2011-06/live2support-joins-hands-with-gtalk-on-the-mobile-platform.php With the successful integration of Gtalk with our live chat software, your live chat operators and support executives can now chat with your customers on their mobile phones and deliver a higher brand of customer service even while they are away from your office. Learn how. http://live2support.com/newsletter/2011-06/live2support-joins-hands-with-gtalk-on-the-mobile-platform.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-5-may-2011.html Several latest news available in Live Wire Plus Volume V Issue V as How to Upsell Wisely to your Online Customers,Leveraging the Power of Location Aware Services for Online Business Success etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-5-may-2011.html http://live2support.com/newsletter/2011-05/how-to-upsell-wisely-to-your-online-customers.php Only a few years ago, it was both impractical and technologically impossible to upsell to online customers without opening a door on the shopping cart for cart abandonment situations. The scenario is different today and we encourage you to upsell to your customers without the risk of shopping cart abandonment. http://live2support.com/newsletter/2011-05/how-to-upsell-wisely-to-your-online-customers.php http://live2support.com/newsletter/2011-05/location-aware-services-and-live-chat.php We know it sounds funny – "location aware..." But seriously… when we found out how scores of companies were using location aware services and quietly achieving double digit gains while at the same time hoping that others didn’t find out about it, we thought we would let the cat out of the bag and spill the beans at the same time! http://live2support.com/newsletter/2011-05/location-aware-services-and-live-chat.php http://live2support.com/newsletter/2011-05/live-chat-software-template-customization-features.php The May spotlight shines brightly on Live2Support's one-stop template customization feature. Learn how you can customize your various live chat templates in use on different websites and how you can do so from a single window. http://live2support.com/newsletter/2011-05/live-chat-software-template-customization-features.php http://live2support.com/newsletter/2011-05/live-chat-software-version-3.2.php As a part of our ongoing efforts to bring to you nothing but the best in live customer engagement solutions, we are delighted to announce the launch of Live2Support Version 3.2 final. It has a new look-and-feel plus many new features that your live chat operators would love to install and use right away. http://live2support.com/newsletter/2011-05/live-chat-software-version-3.2.php http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-4-april-2011.html Several latest news available in Live Wire Plus Volume V Issue IV as What is f-Commerce?, Using Dynamic Telephone Numbers to Streamline Customer Service Delivery etc. http://www.live2support.com/newsletter/livewire-plus-volume-v-issue-4-april-2011.html http://www.live2support.com/newsletter/2011-04/live-chat-software-facebook-and-business.php F stands for Facebook and with the successful launch of a Facebook store from 1-800-Flowers—a first, a new era in Internet commerce has begun. In March this year, Facebook announced several landmark changes that are expected to have a long-term impact on the way we conduct online business. http://www.live2support.com/newsletter/2011-04/live-chat-software-facebook-and-business.php http://www.live2support.com/newsletter/2011-04/ldynamic-telephone-numbers-streamline-customer-service-delivery.php A brand new technology called Dynamic Telephone Number Insertion or DTNI for short, now makes it possible for online stores to actually track phone sales and customer service. What is this technology all about? How does it work and who should use it? Let us tell you. http://www.live2support.com/newsletter/2011-04/dynamic-telephone-numbers-streamline-customer-service-delivery.php http://www.live2support.com/newsletter/2011-04/live-chat-software-call-back-feature.php The April Spotlight shines brightly on Ma Bell and how she has joined hands with our live chat software to further streamline the user experience. If your customers want your live chat agents to call them, your live chat agents can place a call directly from their Operator Chat Windows once a request is received. How does all this work? http://www.live2support.com/newsletter/2011-04/live-chat-software-call-back-feature.php http://www.live2support.com/newsletter/2011-04/layered-options-for-live-chat-customers.php No longer do your site visitors and online customers have to look at a boring chat window that is static. They can resize the window, move it around the screen, drag it, surf the Internet while chatting with your chat agents and do other things with it. http://www.live2support.com/newsletter/2011-04/layered-options-for-live-chat-customers.php http://www.live2support.com/newsletter/news-letter-livewire-plus-volume-v-issue-3-march-2011.html Several latest news available in Live Wire Plus Volume V Issue III as Using the Power of e-mail Messaging as an Adjunct to Live Chat Service, Providing Live Chat Service to your Customer Community Round the Clock etc. http://www.live2support.com/newsletter/news-letter-livewire-plus-volume-v-issue-3-march-2011.html http://www.live2support.com/newsletter/2011-03/power-of-email-messaging-and-live-chat-services.php Customer engagement has many incarnations and e-mail marketing is undoubtedly one of them. There are many new developments taking place in the e-mail space within a broader context of live chat software and we are waiting to tell you all about them. http://www.live2support.com/newsletter/2011-03/power-of-email-messaging-and-live-chat-services.php http://www.live2support.com/newsletter/2011-03/live-chat-services-and-customer-community.php The planet doesn't sleep any more. As the western workforce prepares to call it a day, the eastern workforce is all set to take over. Live chat agent services in the form of virtual employees are now offered by professionally managed companies which will take over from you once you leave your workplace for the day. http://www.live2support.com/newsletter/2011-03/live-chat-services-and-customer-community.php http://www.live2support.com/newsletter/2011-03/spotlight-website-visitors-chat-window.php Earlier this year, we shared with you an overview of the Operator Chat Window. This month, it is the Visitor Chat Window's turn. Learn how easily you can customize its look-and-feel to suit your website’s image and branding initiatives. http://www.live2support.com/newsletter/2011-03/spotlight-website-visitors-chat-window.php http://www.live2support.com/newsletter/2011-03/corporate-digital-messenger.php Earlier this year, we shared with you an overview of the Operator Chat Window. This month, it is the Visitor Chat Window's turn. Learn how easily you can customize its look-and-feel to suit your website’s image and branding initiatives. http://www.live2support.com/newsletter/2011-03/corporate-digital-messenger.php http://www.live2support.com/newsletter/live-vireplus-volume-v-issue-2-feb-2011.html Several latest news available in Live Wire Plus Volume V Issue II as Using Video to Train your Live Chat Operators, From Chatting to Converting : Increasing Sales through Live Chat etc. http://www.live2support.com/newsletter/live-vireplus-volume-v-issue-2-feb-2011.html http://www.live2support.com/newsletter/2011-02/train-your-live-chat-software-operators-using-video.php A picture is always worth a thousand words and online training is certainly no exception. Video sharing portals such as You Tube and Meta Café have now made it possible to upload and share your training videos if your hosting company considers this a premium service. Video-based training provides a wealth of benefits reserved until now only for the big guys. http://www.live2support.com/newsletter/2011-02/train-your-live-chat-software-operators-using-video.php http://www.live2support.com/newsletter/2011-02/increase-onlinesales-through-live-chat.php There is no rule on the books which says that your live chat agents and customer satisfaction representatives are only there to provide customer service. Let them go batting for you all the way to the Buy Now Button on your order page. We have made an attempt in this report to prove that a small dose of marketing combined with a large dose of chat-based customer service will eventually do everyone good. http://www.live2support.com/newsletter/2011-02/increase-onlinesales-through-live-chat.php http://www.live2support.com/newsletter/2011-02/spotlight-user-friendly-operator-live-chat-window.php The Operator Chat Window is your window into your customer’s behavior patterns and buying habits. Use all its features to achieve maximum benefits from your chat interactions. http://www.live2support.com/newsletter/2011-02/spotlight-user-friendly-operator-live-chat-window.php http://www.live2support.com/newsletter/2011-02/operator-specific-chat-feature.php Live2Support achieves yet another milestone with the innovative Operator-specific Chat feature. Activate this feature from your Control Panel and help your customers connect with chat operators with a higher level of frequency and consistency. http://www.live2support.com/newsletter/2011-02/operator-specific-chat-feature.php http://www.live2support.com/newsletter/livewire-01-2011.htm Several latest news available in Live Wire Plus Volume V Issue 1 as Free Shipping for e-commerce Success, Protecting your Facebook Corporate Identity etc. http://www.live2support.com/newsletter/livewire-01-2011.html http://www.live2support.com/newsletter/2011-01/free_shipping_for_ecommerce.php If you have ever attended a sales training seminar, you will surely recall the importance of what seasoned salesmen refer to as "closing the deal with a sweetener." Free shipping has become the deal sweetener of the e-commerce era and you too can increase your ROI tremendously by giving up just a tiny portion of your margin. http://www.live2support.com/newsletter/2011-01/free_shipping_for_ecommerce.php http://www.live2support.com/newsletter/2011-01/protect_your_facebook_corporate_identity.php Facebook recently became the #1 website first in the US and then in the UK for the amount of traffic it entertains leaving Google behind to settle for second position. The likelihood of your company or socially mandated organization not having its very own Facebook fan page is low. However, simply having a Facebook fan page isn’t just enough any more because Facebook offers more to the world of business than meets the eye. http://www.live2support.com/newsletter/2011-01/protect_your_facebook_corporate_identity.php http://www.live2support.com/newsletter/2011-01/l2s_spotlite.php More good news for you from the world of live chat and iPhone apps from Live2Support. For those of you who have just joined us or have missed out on a chance to learn more about our recently launched and upgraded iPhone chat application, here is a quick overview. http://www.live2support.com/newsletter/2011-01/l2s_spotlite.php http://www.live2support.com/newsletter/2011-01/what_is_new.php Live2Support recently released the much-awaited iPhone App which now makes it possible for you to provide live chat software service on the Apple iPhone. Just as a quick reminder-- here are a few good reasons why you should invest in an Apple iPhone and download our free iPhone App today. Learn about the Push Notification feature which works tirelessly for you in not one but three distinct ways. http://www.live2support.com/newsletter/2011-01/what_is_new.php http://www.live2support.com/newsletter/livewire-12-2010.html Several latest news available in Live Wire Plus Volume IV Issue 12 as Using Digital Coupons to Advertise your Online Business, Set up a Membership Website and Turn Knowledge into Cash etc. http://www.live2support.com/newsletter/livewire-12-2010.html http://www.live2support.com/newsletter/2010-12/digital_coupan_to_your_online_business.php Over $1 billion (with a B) worth of coupons were distributed in the US alone through the Internet generating millions of dollars of new business for both online and offline companies in 2009 . Were you one of them? If not, learn how to leverage the power of Internet marketing in a way that is sure to work for you. http://www.live2support.com/newsletter/2010-12/digital_coupan_to_your_online_business.php http://www.live2support.com/newsletter/2010-12/setupa_memebership_website_and_google_and_turn_knowledge_into_cash.php Introspect for precisely five minutes and you will realize that you are a subject matter expert on at least one subject. Transform your knowledge, experience and insights into a planeload of opportunities by setting up your very own membership website and inaugurating yet another reliable and sustainable income stream. http://www.live2support.com/newsletter/2010-12/setupa_memebership_website_and_google_and_turn_knowledge_into_cash.php http://www.live2support.com/newsletter/2010-12/l2s_spotlite.php Internal communication within an organization is as mission-critical as external communication between an organization and its valued customers. Our December spotlight is on how you can use our operator-to-operator chat feature to deliver a higher brand of customer service. http://www.live2support.com/newsletter/2010-12/l2s_spotlite.php http://www.live2support.com/newsletter/2010-12/what_is_new.php Live2Support recently introduced The Intra-office Messenger and Organizer or IMO for short, little did we know that we were filling a major vacuum in the realm of web-based intra-office communication. This month's column will refresh our initial report to you regarding the IMO from Live2Support and tell you about a major feature upgrade we have implemented successfully. http://www.live2support.com/newsletter/2010-12/what_is_new.php http://www.live2support.com/newsletter/livewire-11-2010.html Several latest news available in Live Wire Plus Volume IV Issue 11 as CAPTCHA for online business, stay on the right side of Google and avoiding Google penalty etc. http://www.live2support.com/newsletter/livewire-11-2010.html http://www.live2support.com/newsletter/2010-11/captcha_hurt_online_business.php A CAPTCHA is essentially a spam filtering technique that prevents spammers from bombarding your website with unwanted access. This month, we present an interesting argument growing in popularity which seems to flow against the tide of logic and reasoning. http://www.live2support.com/newsletter/2010-11/captcha_hurt_online_business.php http://www.live2support.com/newsletter/2010-11/google_and_avoiding_google_penalty.php With 69.3% of the global search market and 250 billion web pages fully indexed, Google is undoubtedly a powerhouse that can either make or break any online venture. Like any other major search engine, Google too has its own share of disgruntled customers. http://www.live2support.com/newsletter/2010-11/google_and_avoiding_google_penalty.php http://www.live2support.com/newsletter/2010-11/l2s_spotlite.php Live2Support has a brand new set of live chat templates for you to use on your website and give it a fresh contemporary look. These new additions to our live chat template library are sure to appeal to you. http://www.live2support.com/newsletter/2010-11/l2s_spotlite.php http://www.live2support.com/newsletter/2010-11/what_is_new.php Live2Support introduced its latest product—the Intra-office Messenger and Organizer for both new and existing customers. http://www.live2support.com/newsletter/2010-11/what_is_new.php http://www.live2support.com/newsletter/livewire-10-2010.html Several latest news available in Live Wire Plus Volume IV Issue 10 as the dynamics of churn management, FAQ writing tips etc. http://www.live2support.com/newsletter/livewire-10-2010.html http://www.live2support.com/newsletter/2010-10/dynamic_of_churn_management.php Any Internet commerce company that willingly chooses to implement a live chat software solution is automatically beaming a signal to its prospective customers that customers are valuable and are taking seriously. http://www.live2support.com/newsletter/2010-10/dynamic_of_churn_management.php http://www.live2support.com/newsletter/2010-10/faq_writing_tips.php FAQs play a mission-critical role in your customer service delivery mechanism and when combined with potent customer engagement platforms such as live chat software, help desk software, trouble ticket software, e-mail-based customer support and even toll free customer help lines, FAQs become more useful. http://www.live2support.com/newsletter/2010-10/faq_writing_tips.php http://www.live2support.com/newsletter/2010-10/l2s_spotlite.php Intelligent Chat Routing is designed to serve both your live chat agents and your customers simultaneously by significantly reducing if not totally eliminating the wait time many frequently associate with live chat software deployment. http://www.live2support.com/newsletter/2010-10/l2s_spotlite.php http://www.live2support.com/newsletter/2010-10/what_is_new.php The relationship between analytics and live help software is not just symbiotic, it is also logical. In order for you to plan an implement a successful marketing strategy and at the same time provide top flight customer service to your online guests, you need to know who they are and the flight path they have pursued on your website. http://www.live2support.com/newsletter/2010-10/what_is_new.php http://www.live2support.com/newsletter/livewire-09-2010.html Several latest news available in Live Wire Plus Volume IV Issue 9 as shopping cart abandonment woes and how to reduce them with live chat, reaching out online through e-zine Marketing etc. http://www.live2support.com/newsletter/livewire-09-2010.html http://www.live2support.com/newsletter/2010-09/shopping_cart_abandonment.php There are many circumstances we know of that contribute significantly to shopping cart abandonment on Internet websites. Here are two scenarios and a few tips on what we can do to alleviate them. http://www.live2support.com/newsletter/2010-09/shopping_cart_abandonment.php http://www.live2support.com/newsletter/2010-09/reaching_out_online_through_ezine_marketing.php Every successful business regardless of whether it is on the Internet or not pays an equal amount of attention to both customer service and marketing endeavors. http://www.live2support.com/newsletter/2010-09/reaching_out_online_through_ezine_marketing.php http://www.live2support.com/newsletter/2010-09/l2s_spotlite.php The Live2Support Call Back feature has also been designed to enable your chat operators to call your customers directly at a moment's notice. http://www.live2support.com/newsletter/2010-09/l2s_spotlite.php http://www.live2support.com/newsletter/2010-09/what_is_new.php Live2Support now offers a highly reliable and easy-to-deploy chat routing solution that reduces wait time, improves efficiency and significantly enhances the customer engagement experience. http://www.live2support.com/newsletter/2010-09/what_is_new.php http://www.live2support.com/newsletter/livewire-08-2010.html Several latest news available in Live Wire Plus Volume IV Issue 8 as miss manners and live chat etiquette Part two, live chat and the third wave of search engines etc. http://www.live2support.com/newsletter/livewire-08-2010.html http://www.live2support.com/newsletter/2010-08/miss_manners_and_live_chat_etiquette.php Many websites permit their chat operators to display their pictures when they are online. If your online enterprise happens to be one such participant in this global identity-carving initiative, ask your chat operators to use their judgment. http://www.live2support.com/newsletter/2010-08/miss_manners_and_live_chat_etiquette.php http://www.live2support.com/newsletter/2010-08/live_chat_third_web_search_engine.php Live2Support's report presents for you a quick overview featuring some of the latest players in the search engine space and suggests a few strategies to leverage these exciting developments in your favor. http://www.live2support.com/newsletter/2010-08/live_chat_third_web_search_engine.php http://www.live2support.com/newsletter/2010-08/l2s_spotlite.php Live2Support customers with multi-operator accounts have traditionally deployed departmental chat to drive chat traffic to specific departments in their companies using their websites as the primary operational platform. http://www.live2support.com/newsletter/2010-08/l2s_spotlite.php http://www.live2support.com/newsletter/2010-08/what_is_new.php When we recently introduced you to IntraOffice Messenger and Organizer (IMO)—Live2Support's new chat-based internal communication platform, little did we anticipate the level of buzz it would generate both within and outside our organization. http://www.live2support.com/newsletter/2010-08/what_is_new.php http://www.live2support.com/newsletter/livewire-07-2010.html Several latest news available in Live Wire Plus Volume IV Issue 7 as miss manners and live chat etiquette, Google geography 101 and Google maps etc. http://www.live2support.com/newsletter/livewire-07-2010.html http://www.live2support.com/newsletter/2010-07/miss_manners_and_live_chat_etiquette.php Good communication is key to a positive chat experience for your online customers and therefore your live chat operators need to remain polite and courteous at all times regardless of how customers behave. http://www.live2support.com/newsletter/2010-07/miss_manners_and_live_chat_etiquette.php http://www.live2support.com/newsletter/2010-07/google_geography_101_and_google_maps.php As an online entrepreneur, a website owner, or an entity on the Internet with a social mission, you can not only leverage Google’s panorama of map-related products called Google Maps to generate both traffic and business on your website as we shall explore in a moment, you can even use the live chat functionality on your website. http://www.live2support.com/newsletter/2010-07/google_geography_101_and_google_maps.php http://www.live2support.com/newsletter/2010-07/snapshot.php Live2Support's ongoing efforts to stay ahead of technology here at Live2Support, we have continuously brought new features and functionality for you to make the process of customer engagement through live chat and live support as seamless an exercise as possible. http://www.live2support.com/newsletter/2010-07/snapshot.php http://www.live2support.com/newsletter/2010-07/what_is_new.php The L2S Messenger is yet another addition to our arsenal of internal communication tools available for use within your organization. http://www.live2support.com/newsletter/2010-07/what_is_new.php http://www.live2support.com/newsletter/livewire-06-2010.html Several latest news available in Live Wire Plus Volume IV Issue 6 as seven characteristics of highly effective live chat agents, outsourcing for success etc. http://www.live2support.com/newsletter/livewire-06-2010.html http://www.live2support.com/newsletter/2010-06/seven_characteristics_of_highly_effective_live_chat_agents.php Your live chat operators are the mirrors of your company pointing both inward and outward. They are the first point of customer contact for your organization. Can you afford to take a chance when hiring them? We don't believe so. http://www.live2support.com/newsletter/2010-06/seven_characteristics_of_highly_effective_live_chat_agents.php http://www.live2support.com/newsletter/2010-06/outsourcing_for_success.php Outsourcing continues to remain a can of worms regardless of the perspective you adopt and support. Our opinion piece on the subject attempts to outline a common sense approach with a single motive-to help you reduce your expenses and pass along the savings to your customer community courtesy the virtual assistance model. Needless to add, this will make your online business even more focused and competitive. http://www.live2support.com/newsletter/2010-06/outsourcing_for_success.php http://www.live2support.com/newsletter/2010-06/live_chat_and_crisis_counseling.php There is more to the Internet than online commerce. Many organizations use the internet to deliver life-saving services through crisis intervention and other delivery models. Learn how live chat can be used to build an extra bridge between those who need these critical services and those who provide them. http://www.live2support.com/newsletter/2010-06/live_chat_and_crisis_counseling.php http://www.live2support.com/newsletter/2010-06/what_is_new.php Although Christmas is at least six months away, our elves have been busy adding many new bells and whistles to the Windows Desktop version of Live2Support. For a month’s worth of R and D, the list of new features is quite impressive not to mention cutting-edge. http://www.live2support.com/newsletter/2010-06/what_is_new.php http://www.live2support.com/newsletter/livewire-05-2010.html Several latest news available in Live Wire Plus Volume IV Issue 5 as going global with live chat, traffic to your website through a camera lens etc. http://www.live2support.com/newsletter/livewire-05-2010.html http://www.live2support.com/newsletter/2010-05/going_global_with_live_chat_multiple_languages_for_online_customer_engagement.php The global village is not simply well-populated now, it is well-connected, thanks to the Internet. Are you all set to expand your online horizon by engaging your customers in their own languages and thus capturing loyalties? http://www.live2support.com/newsletter/2010-05/going_global_with_live_chat_multiple_languages_for_online_customer_engagement.php http://www.live2support.com/newsletter/2010-05/a_picture_and_1000_words_driving_traffic_to_your_website_through_a_camera_lens.php The adage continues to remain relevant in 2010 Photo file sharing websites are not just for memories. You can use them to increase your online business. Let us show you how. http://www.live2support.com/newsletter/2010-05/a_picture_and_1000_words_driving_traffic_to_your_website_through_a_camera_lens.php http://www.live2support.com/newsletter/2010-05/live2support_spotlight_live__chat_software_for_the_food_service_industry.php The commercial food service industry has been rated as one of the most vibrant service sectors today and customer engagement has always played an important role in the overall delivery chain. Learn how you can add a new level of customer satisfaction to your restaurant, bar by adding live chat to your bouquet of service delivery initiatives http://www.live2support.com/newsletter/2010-05/live2support_spotlight_live__chat_software_for_the_food_service_industry.php http://www.live2support.com/newsletter/2010-05/what_is_new_at_live2support_the_new_face_of_chat_transcripts.php We have three updates to report for the month of May. The first will improve the way you search for and manage your chat transcripts. Watch out for a new and improved "Get Code" page plus a few bug fixes. http://www.live2support.com/newsletter/2010-05/what_is_new_at_live2support_the_new_face_of_chat_transcripts.php http://www.live2support.com/newsletter/livewire-04-2010.html Several latest news available in Live Wire Plus Volume IV Issue 4 as online traffic sans sales, compete with Google on the PPC landscape etc. http://www.live2support.com/newsletter/livewire-04-2010.html http://www.live2support.com/newsletter/2010-04/online_traffic_sans_sales.php Is your traffic not converting? Are folks arriving on your website by the planeload but not buying anything? We may not have the perfect answers for you but a few highly educated guesses won’t hurt. http://www.live2support.com/newsletter/2010-04/online_traffic_sans_sales.php http://www.live2support.com/newsletter/2010-04/compete_with_google_on_the_ppc_landscape.php That's meant to be a joke and ought to be taken in stride because even Google can't compete with the almighty Google. Having said that, you can still make a comfortable living running your own independent website such as a social media niche website and pay the bills with your own Pay-per-click program. http://www.live2support.com/newsletter/2010-04/compete_with_google_on_the_ppc_landscape.php http://www.live2support.com/newsletter/2010-04/live2support_spotlight_merits_of_live_chat_software_on_e-commerce_website.php Customer support services have reached a new level of seamless functionality with the advancement in trends of ecommerce. Customers tend to become more demanding as the technology becomes more advance and sophisticated. http://www.live2support.com/newsletter/2010-04/live2support_spotlight_merits_of_live_chat_software_on_e-commerce_website.php http://www.live2support.com/newsletter/2010-04/what_is_new_at_live2support_keyword_specific_chat_invitations_and_new_chat_templates.php Lots as always! WE have new chat templates which you can customize according to your needs, keyword specific chat invitations which you can generate, and much more. http://www.live2support.com/newsletter/2010-04/what_is_new_at_live2support_keyword_specific_chat_invitations_and_new_chat_templates.php http://www.live2support.com/newsletter/livewire-03-2010.html Several latest news available in Live Wire Plus Volume IV Issue 3 as the magic mantra of Loyalty Marketing, product launches in cyber space etc. http://www.live2support.com/newsletter/livewire-03-2010.html http://www.live2support.com/newsletter/2010-03/the_magic_mantra_of_loyalty_marketing.php In our cover story, learn how you can not only use live chat but other customer-friendly strategies to build, gain, preserve and sustain customer loyalty. That was a mouthful so I will slow down now! http://www.live2support.com/newsletter/2010-03/the_magic_mantra_of_loyalty_marketing.php http://www.live2support.com/newsletter/2010-03/product_launches_in_cyber_space.php Learn how to launch products with a flourish in a truly Elizabethan style. A little maneuvering on your part will not only bring your products to the forefront but also increase sales. http://www.live2support.com/newsletter/2010-03/product_launches_in_cyber_space.php http://www.live2support.com/newsletter/2010-03/live2support_spotlight_email_vs_live_chat.php As far as online business transactions are concerned, live chat continues to gradually replace e-mail. Why do customers choose live chat over e-mail? Real-time response is one of the primary and unquestionable reasons. http://www.live2support.com/newsletter/2010-03/live2support_spotlight_email_vs_live_chat.php http://www.live2support.com/newsletter/2010-03/what_is_new_at_live2support_final_release_of_desktop_application_ver_3.0.php Live2Support’s Windows Desktop 3.0 and Mac Desktop 3.0 are not only here, they are already up and running on many web-enabled corporate workstations and networks. Read more about both versions as we continue to bring to you new features that will redefine the online customer experience. http://www.live2support.com/newsletter/2010-03/what_is_new_at_live2support_final_release_of_desktop_application_ver_3.0.php http://www.live2support.com/newsletter/livewire-02-2010.html Several latest news available in Live Wire Plus Volume IV Issue 2 as Google caffeine and the search engine mega revolution part II, web conferencing basics for online entrepreneurs and service providers etc. http://www.live2support.com/newsletter/livewire-02-2010.html http://www.live2support.com/newsletter/2010-02/google_caffeine_and_the_search_engine_mega_revolution_part_2.php We didn’t mean to shift focus entirely away from live chat software here but in the second part of our Caffeine Update report, we have decided to go straight for the jugular and tell you about the various steps you can take to preserve your high rank on Google’s search engine results pages. http://www.live2support.com/newsletter/2010-02/google_caffeine_and_the_search_engine_mega_revolution_part_2.php http://www.live2support.com/newsletter/2010-02/web_conferencing_basics_for_online_entrepreneurs_and_service_providers.php Why not take your customer engagement strategy to the next level by organizing web-based seminars, get-acquainted sessions, online conferences and training programs for your customers and sales prospects? http://www.live2support.com/newsletter/2010-02/web_conferencing_basics_for_online_entrepreneurs_and_service_providers.php http://www.live2support.com/newsletter/2010-02/live2support_spotlight_live_support_for_veterinary_clinics.php Live help with a healing touch-that is our theme for our Spotlight this month. Learn how vet clinics are using live help to render TLC to our little friends. http://www.live2support.com/newsletter/2010-02/live2support_spotlight_live_support_for_veterinary_clinics.php http://www.live2support.com/newsletter/2010-02/what_is_new_at_live2support_desktop_application_version_3.0.php We are privileged to announce the arrival of Live2Support Desktop 3.0, the revolutionary desktop-based browser independent live chat solution you have anxiously been waiting for. It is here and our column for this month provides you with more than a sneak peak! http://www.live2support.com/newsletter/2010-02/what_is_new_at_live2support_desktop_application_version_3.0.php http://www.live2support.com/newsletter/livewire-01-2010.html Several latest news available in Live Wire Plus Volume IV Issue 1 as Google caffeine and the search engine mega revolution part I, your gateway to cloud 9: Cloud Computing Unraveled etc. http://www.live2support.com/newsletter/livewire-01-2010.html http://www.live2support.com/newsletter/2010-01/google_caffeine_and_the_search_engine_mega_revolution_part_1.php Google calls it "under the hood" changes in its typical tongue in cheek communicative style. We call it unprecedented changes that are sure to redefine organic search as we know and experience it. Is this a major search engine algorithm shift with far reaching results or simply put, digital sound and fury signifying nothing? We present our findings in the first of a two-part series. http://www.live2support.com/newsletter/2010-01/google_caffeine_and_the_search_engine_mega_revolution_part_1.php http://www.live2support.com/newsletter/2010-01/your_gateway_to_cloud_9_cloud_computing_unraveled.php Cloud computing, today's hottest buzz word in the field of the World Wide Web, refers to an environment in which applications are driven entirely by the power of the web where the processing of key commands and instruction sets takes place remotely away from your PC. Is this just a passing fad or really the wave of the future? http://www.live2support.com/newsletter/2010-01/your_gateway_to_cloud_9_cloud_computing_unraveled.php http://www.live2support.com/newsletter/2010-01/live_2_support_spotlight_live_support_for_the_healthcare_industry.php Our case study for January 2010 focuses on how live chat software is being used successfully by the healthcare industry to keep patients and their families informed and updated. Is this as effective as we make it out to be? We believe so. http://www.live2support.com/newsletter/2010-01/live_2_support_spotlight_live_support_for_the_healthcare_industry.php http://www.live2support.com/newsletter/2010-01/what_is_new_at_live_2_support_windows_version_3.0.php Hot off the press for 2010,we have several major announcements including the upcoming beta release of Live2Support's Windows Version 3.0, a new collection of chat templates and many in-depth tutorials to help you use our live help software to the max. http://www.live2support.com/newsletter/2010-01/what_is_new_at_live_2_support_windows_version_3.0.php http://www.live2support.com/newsletter/livewire-12-2009.html Several latest news available in Live Wire Plus Volume III Issue 12 as live chat and customer engagement in 2010, the brand building gold rush for online businesses, etc. http://www.live2support.com/newsletter/livewire-12-2009.html http://www.live2support.com/newsletter/2009-12/live_chat_and_customer_engagement_in_2010.php How did live engagement in common and live chat in particular fair in 2009? What can you expect to witness in 2010 not merely in terms of innovative trends but also in terms of customer response? http://www.live2support.com/newsletter/2009-12/live_chat_and_customer_engagement_in_2010.php http://www.live2support.com/newsletter/2009-12/the_brand_building_gold_rush_for_online_businesses.php Learn why you can no longer afford to overlook the need for building an online brand identity given the fact that the online space is quickly transforming into a hyper competitive global business arena in which geographical boundaries and currency conversion issues have become irrelevant. http://www.live2support.com/newsletter/2009-12/the_brand_building_gold_rush_for_online_businesses.php http://www.live2support.com/newsletter/2009-12/achievement_of_the_year_2009.php We pause for a moment to review the state-of-the-art product enhancements, upgrades and new features we have introduced in Live2Support during 2009. http://www.live2support.com/newsletter/2009-12/achievement_of_the_year_2009.php http://www.live2support.com/newsletter/2009-12/live_chat_and_customer_engagement_in_the_automobile.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about the untapped potential of live chat and customer engagement in the automobile industry. http://www.live2support.com/newsletter/2009-12/live_chat_and_customer_engagement_in_the_automobile.php http://www.live2support.com/newsletter/2009-12/mega_special_christmas_offer.php In each issue of the newsletter, we bring to you the hottest performance improvements, product updates and tweaks we believe will further optimize the overall chat experience of your customers. http://www.live2support.com/newsletter/2009-12/mega_special_christmas_offer.php http://www.live2support.com/newsletter/livewire-11-2009.html Several latest news available in Live Wire Plus Volume III Issue 11 as Protecting your Website from Content Duplication Woes, Using Micro URLs to Communicate with your Customer Community,etc. http://www.live2support.com/newsletter/livewire-11-2009.html http://www.live2support.com/newsletter/2009-11/protecting_your_website_from_content_duplication_woes.php If you are the online entrepreneur, information portal or online content network, you should consider spending the same amount of time protecting your online asset as you do trying to promote it. http://www.live2support.com/newsletter/2009-11/protecting_your_website_from_content_duplication_woes.php http://www.live2support.com/newsletter/2009-11/using_micro_urls_to_communicate_with_your_customer_community.php There are a number of free URL shortening services on the Internet today that can help you reduce the length of the URL of one of your web pages for prompt transmission and easy retention. http://www.live2support.com/newsletter/2009-11/using_micro_urls_to_communicate_with_your_customer_community.php http://www.live2support.com/newsletter/2009-11/relevance_of_live_chat_in_increasing_online_shopping_trends.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about shopping online the live chat way. http://www.live2support.com/newsletter/2009-11/relevance_of_live_chat_in_increasing_online_shopping_trends.php http://www.live2support.com/newsletter/2009-11/readymade_visitor_interface_in_spanish_andamp;_portuguese.php As we place the phase for a further new year which is definite to bring us happier days, we are pleased to share with you that live chat software from Live2Support has already embarked on its approach to becoming in fact international. http://www.live2support.com/newsletter/2009-11/readymade_visitor_interface_in_spanish_andamp;_portuguese.php http://www.live2support.com/newsletter/livewire-10-2009.html Several latest news available in Live Wire Plus Volume III Issue 10 as The New Forefronts of Customer Support, Offline Promotions for Online Success, etc. http://www.live2support.com/newsletter/livewire-10-2009.html http://www.live2support.com/newsletter/2009-10/the_new_forefronts_of_customer_support.php Implement a corporate blog as a module of your customer service idea and observe the optimistic impact it will make not just to your brand identity and your corporate image but also to your efficiency and productivity levels. http://www.live2support.com/newsletter/2009-10/the_new_forefronts_of_customer_support.php http://www.live2support.com/newsletter/2009-10/offline_promotions_for_online_success.php As online entrepreneurs and providers of important services to our particular communities, we are not only essential to keep everybody educated regarding who we are and what we do, we are expected to spread the word around the world so that our businesses can accomplish and maintain robust yearly growth rates. http://www.live2support.com/newsletter/2009-10/offline_promotions_for_online_success.php http://www.live2support.com/newsletter/2009-10/benefits_of_live_chat_in_travel_industry.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about live chat for the travel and tourism industry. http://www.live2support.com/newsletter/2009-10/benefits_of_live_chat_in_travel_industry.php http://www.live2support.com/newsletter/2009-10/working_andamp;_uses_of_co_browsing_and_snapshot.php We constantly make every effort to bring you the newest features in our live chat software that will make it feasible for you to deliver an upper brand of customer engagement services to your customer community. http://www.live2support.com/newsletter/2009-10/working_andamp;_uses_of_co_browsing_and_snapshot.php http://www.live2support.com/newsletter/livewire-09-2009.html Several latest news available in Live Wire Plus Volume III Issue 9 as Customer Engagement Through Crowdsourcing, Scorecarding your Way to Success, etc. http://www.live2support.com/newsletter/livewire-09-2009.html http://www.live2support.com/newsletter/2009-09/customer_engagement_through_crowdsourcing.php Simply get the idea of live chat to the next level of multi-channel communicative application and you have crowdsourcing. The perception isn’t new and has been around for ages. http://www.live2support.com/newsletter/2009-09/customer_engagement_through_crowdsourcing.php http://www.live2support.com/newsletter/2009-09/scorecarding_your_way_to_success.php Protecting your online venture as an e-entrepreneur is as essential as operating and increasing your service range. http://www.live2support.com/newsletter/2009-09/scorecarding_your_way_to_success.php http://www.live2support.com/newsletter/2009-09/relevance_of_live_chat_software_in_financial_service_sector.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about live chat and the dynamics of financial service delivery, real life evidence in real time in support of live chat. http://www.live2support.com/newsletter/2009-09/relevance_of_live_chat_software_in_financial_service_sector.php http://www.live2support.com/newsletter/2009-09/cobrowsing_live_screen_snapshot.php There are new characteristics added at live2support by Randamp;D team such as co-browsing, live screen snapshot. http://www.live2support.com/newsletter/2009-09/cobrowsing_live_screen_snapshot.php http://www.live2support.com/newsletter/livewire-08-2009.html Several latest news available in Live Wire Plus Volume III Issue 8 as Managing Customer Relationships with CRM, Demystifying Google Page Rank, etc. http://www.live2support.com/newsletter/livewire-08-2009.html http://www.live2support.com/newsletter/2009-08/managing_customer_relationships_with_crm.php Many if not the largest part live support and live chat software application packages like our very own Live2Support have a remarkable quantity of CRM built in which happens to be not only intuitive but also functional. http://www.live2support.com/newsletter/2009-08/managing_customer_relationships_with_crm.php http://www.live2support.com/newsletter/2009-08/demystifying_google_page_rank.php When you add a live chat program on your web sites that boasts a high Google PR, you are instilling an additional layer of assurance in your website visitors. http://www.live2support.com/newsletter/2009-08/demystifying_google_page_rank.php http://www.live2support.com/newsletter/2009-08/spot_light.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about customer communication is key to success, live chat is an ideal fit, case scenario ideal for live support. http://www.live2support.com/newsletter/2009-08/spot_light.php http://www.live2support.com/newsletter/2009-08/what_is_new_at.php There are new characteristics added at live2support by Randamp;D team such as new and improved online help manual, minor upgrade of the live2support windows version and revision in the live2support terms of use. http://www.live2support.com/newsletter/2009-08/what_is_new_at.php http://www.live2support.com/newsletter/livewire-07-2009.html Several latest news available in Live Wire Plus Volume III Issue 7 as the mystery of the shadow website, the ABC of accessibility, etc. http://www.live2support.com/newsletter/livewire-07-2009.html http://www.live2support.com/newsletter/2009-07/the_mystery_of_the_shadow_website.php The nicest thing about shadow sites is that the hosting companies that offer them as a service also work hard to promote their own sites and the websites they host. http://www.live2support.com/newsletter/2009-07/the_mystery_of_the_shadow_website.php http://www.live2support.com/newsletter/2009-07/the_abc_of_accessibility.php Web accessibility is superior for your site. It is a prerequisite for doing business with the US federal government, all 50 states and territories. Many other governments are also mandating accessibility. http://www.live2support.com/newsletter/2009-07/the_abc_of_accessibility.php http://www.live2support.com/newsletter/2009-07/a_study_on_empowering_education.php If you work for a college, university, tutoring service, trade school, training services provider or a learning center, live chat can help you simplify your customer engagement model for a few cents a day. http://www.live2support.com/newsletter/2009-07/a_study_on_empowering_education.php http://www.live2support.com/newsletter/2009-07/what_is_new_at.php There are new characteristics added at live2support by Randamp;D team such as windows application version 2.5- a marvelous success, improved stability and reliability. http://www.live2support.com/newsletter/2009-07/what_is_new_at.php http://www.live2support.com/newsletter/livewire-06-2009.html Several latest news available in Live Wire Plus Volume III Issue 6 as hiring online the internet way, protecting your domain name and your online reputation, etc. http://www.live2support.com/newsletter/livewire-06-2009.html http://www.live2support.com/newsletter/2009-06/hiring_online_the_internet_way.php The worldwide reach of the Internet can assist you to situate even hard to find human resources which traditional promotion medium may not be able to reach. http://www.live2support.com/newsletter/2009-06/hiring_online_the_internet_way.php http://www.live2support.com/newsletter/2009-06/protecting_your_domain_name_and_your_online_reputation.php There are various other stuff you can accomplish and strategies you can adopt to further protect your online presence. http://www.live2support.com/newsletter/2009-06/protecting_your_domain_name_and_your_online_reputation.php http://www.live2support.com/newsletter/2009-06/live2support_spotlight.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about customizing the chat window for department specific chat access, benefits of deploying departmental customization. http://www.live2support.com/newsletter/2009-06/live2support_spotlight.php http://www.live2support.com/newsletter/2009-06/website_communication_world.php In a current analysis and industry research study of the efficacy of live chat as a website communication tool, the analyst found that those companies which deploy live chat on their websites tend to report a higher level of sales and increased market share. http://www.live2support.com/newsletter/2009-06/website_communication_world.php http://www.live2support.com/newsletter/livewire_05_2009.html Several latest news available in Live Wire Plus Volume III Issue 5 as google's initiatives continue to rock online spaces, questions and answers can generate buzz and business for your online venture, etc. http://www.live2support.com/newsletter/livewire_05_2009.html http://www.live2support.com/newsletter/2009-05/questions_and_answers_can_generate.php In addition, lets us discuss about the almighty internet to the rescue, popular answer boards, leveraging the answers gold rush, resource box. http://www.live2support.com/newsletter/2009-05/questions_and_answers_can_generate.php http://www.live2support.com/newsletter/2009-05/googles_initiatives_continue_to_rock_online_spaces.php We have therefore recognized two specific Google services that are not only appropriate to you as an online entrepreneur but await your involvement so that you can both contribute to the Google mission, and in the procedure, enhance your business in small evaluate through back links and improved targeted traffic. http://www.live2support.com/newsletter/2009-05/googles_initiatives_continue_to_rock_online_spaces.php http://www.live2support.com/newsletter/2009-05/third_party_integration.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our third party integration, integrating chat transcripts, offline message integration. http://www.live2support.com/newsletter/2009-05/third_party_integration.php http://www.live2support.com/newsletter/2009-05/online_web_help.php There are new characteristics added at live2support by Randamp;D team such as online web help, live access to your accounts and invoice data, and Live2Support’s Facebook profile. http://www.live2support.com/newsletter/2009-05/online_web_help.php http://www.live2support.com/newsletter/livewire-04-2009.html Several latest news available in Live Wire Plus Volume III Issue 3 as online yellow pages for online businesses, five ways to successfully leverage the outsourcing trend in your favor, etc. http://www.live2support.com/newsletter/livewire-04-2009.html http://www.live2support.com/newsletter/2009-04/online_yellow_pages.php Online yellow pages are more beneficial for online business several point of view such as a quirk of fate, the online incarnation, yellow page listings drive traffic to your website, google’s contribution to the world of yellow pages, resources for your company. http://www.live2support.com/newsletter/2009-04/online_yellow_pages.php http://www.live2support.com/newsletter/2009-04/outsourcing_live_wire_plus_.php In addition, lets us discuss about the ABC of outsourcing and off shoring, what business processes can you outsource, opportunities for small business, why outsource at all. http://www.live2support.com/newsletter/2009-04/outsourcing_live_wire_plus_.php http://www.live2support.com/newsletter/2009-04/spotlight.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our “get code” function with multiple options, selecting the department in which to enable live chat. http://www.live2support.com/newsletter/2009-04/spotlight.php http://www.live2support.com/newsletter/2009-04/whatsnew.php There are new characteristics added at live2support by Randamp;D team such as live2support and third party application integration, validating chat visitors prior to the chat session. http://www.live2support.com/newsletter/2009-04/whatsnew.php http://www.live2support.com/newsletter/livewire-03-2009.html Several latest news available in Live Wire Plus Volume III Issue 3 as ten tips on writing killer canned messages, live chat and customer privacy, etc. http://www.live2support.com/newsletter/livewire-03-2009.html http://www.live2support.com/newsletter/2009-03/live_chat_and_customer_privacy.php In addition, lets us discuss about live chat and customer privacy, iron clad privacy statement, asking your chat operators to draw the line, full proof transcript protection, SSL security encryption, and restricted access to chat transcripts. http://www.live2support.com/newsletter/2009-03/live_chat_and_customer_privacy.php http://www.live2support.com/newsletter/2009-03/ten_tips_on_writing_killer_canned_messages.php Once you read our guide quality, you will definitely be able to add a new vitality to your collection of canned messages by implementing many of our planned and strategic recommendations on how to improve the feature of your canned messages. http://www.live2support.com/newsletter/2009-03/ten_tips_on_writing_killer_canned_messages.php http://www.live2support.com/newsletter/2009-03/resolving_language_email.php There are new characteristics added at live2support by Randamp;D team such as resolving the language challenge in live2support generated e-mail messaging. http://www.live2support.com/newsletter/2009-03/resolving_language_email.php http://www.live2support.com/newsletter/2009-03/multi_lingual_chat.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our multi-lingual chat functionality, unlimited potential. http://www.live2support.com/newsletter/2009-03/multi_lingual_chat.php http://www.live2support.com/newsletter/livewire-02-2009.html Several latest news available in Live Wire Plus Volume III Issue 2 as increasing website traffic through innovation, the limitless possibilities of online video optimization, etc. http://www.live2support.com/newsletter/livewire-02-2009.html http://www.live2support.com/newsletter/2009-02/increasing_website_traffic.php Most of the traditional ways to drive qualified and targeted traffic to your website is progressively getting the point of entire saturation. http://www.live2support.com/newsletter/2009-02/increasing_website_traffic.php http://www.live2support.com/newsletter/2009-02/video_optimization.php In addition to using online video as a potent educational, learning and training tool, you can use videos to drum up business, increase targeted traffic to your website and accelerate your conversion rates. http://www.live2support.com/newsletter/2009-02/video_optimization.php http://www.live2support.com/newsletter/2009-02/whatsnew.php There are so many new features added at live2support by Randamp;D team such as get codes, page-specific chat invitation, multiple chat invitations, call back feature, show/hide email address in the offline message visitor window, and show/hide offline chat icon. http://www.live2support.com/newsletter/2009-02/whatsnew.php http://www.live2support.com/newsletter/2009-02/spotlight.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our customized preferences, selecting the time zone, new message sound off, urls for sound files, email chat transcripts, offline message e-mail, enable hits recording. http://www.live2support.com/newsletter/2009-02/spotlight.php http://www.live2support.com/newsletter/livewire-01-2009.html Several latest news available in Live Wire Plus Volume III Issue 1 as customer engagement trends in 2009, using help desk software as an adjunct to live chat service, etc. http://www.live2support.com/newsletter/livewire-01-2009.html http://www.live2support.com/newsletter/2009-01/customer_engagement.php Getting sincere client participation is one of the smartest ways to accurately connect your clients and improve your business. http://www.live2support.com/newsletter/2009-01/customer_engagement.php http://www.live2support.com/newsletter/2009-01/using_help_desk_software.php A proficient help desk to handle client issues is single a component of your customer service solution. To entire the customer service support equation on your website, help desk software can verify to be very helpful. http://www.live2support.com/newsletter/2009-01/using_help_desk_software.php http://www.live2support.com/newsletter/2009-01/spotlight.php Every month, we pick and choose a quality or a feature of Live2Support live support software and get a few moments of your time explain its functionality, deployment method and benefits. This month, we will let know you about our pre-chat and post-chat survey forms. http://www.live2support.com/newsletter/2009-01/spotlight.php http://www.live2support.com/newsletter/2009-01/whatsnew.php Seeing that we wind up our clocks for another round of fifty two, it's the wonderful year to inform you concerning what have been latest at Live2Support and more prominently, what will be latest at Live2Support in 2009. http://www.live2support.com/newsletter/2009-01/whatsnew.php http://www.live2support.com/newsletter/livewire-12-2008.html Several latest news available in Live Wire Plus Volume II Issue 12 as the complete website health check, buying business services online, what is new-easy access to canned responses and push-url in support operator chat window etc. http://www.live2support.com/newsletter/livewire-12-2008.html http://www.live2support.com/newsletter/2008-12/website-health-check.php Website traffic is on the increase globally and will continue to rise until Christmas which is when it will peak, according to experts. Are you ready? http://www.live2support.com/newsletter/2008-12/website-health-check.php http://www.live2support.com/newsletter/2008-12/buying-business-services-online.php Like the traditional brick-and-mortar businesses, every online business needs to contract for online business services to preserve growth potential and business momentum. Learn how to accurately pick the right online service providers and get the job done on time and under budget. http://www.live2support.com/newsletter/2008-12/buying-business-services-online.php http://www.live2support.com/newsletter/2008-12/whatsnew.php Since Christmas is in the air lock stock and barrel at Live2support, we are all geared up in anticipation of the large numbers of happy and excited Christmas shoppers who will come to your website to jingle their pocket change and much more. Hoards of them will chat on your website with your support operators using Live2Support. http://www.live2support.com/newsletter/2008-12/whatsnew.php http://www.live2support.com/newsletter/livewire-11-2008.html Several latest news available in Live Wire Plus Volume II Issue 11 as the ABC of RSS and your Online Business, Monitoring your Competition the Online Way etc. http://www.live2support.com/newsletter/livewire-11-2008.html http://www.live2support.com/newsletter/2008-11/abc-of-rss-your-business.php As a responsible Internet entrepreneur with a vision, you need to find and leverage ways of driving qualified traffic to your website that cost you little or nothing. RSS is one such way of boosting your traffic and providing that extra shade of customer service. http://www.live2support.com/newsletter/2008-11/abc-of-rss-your-business.php http://www.live2support.com/newsletter/2008-11/monitoring-competition.php Businesses, especially on the Internet, cannot be run in a vacuum. Granted that the expanse of cyber space is vast. But that doesn’t mean you don’t need to know who your online neighbors are and what they are up to. http://www.live2support.com/newsletter/2008-11/monitoring-competition.php http://www.live2support.com/newsletter/2008-11/spotlight-improves-customer-service.php Each month in this column, we zoom in on a feature or a set of attributes of Live2Support that can significantly improve the chat experience of your chat operators and customers. This month, we turn the spotlights on to tell you how you can use pre-written messages also known as canned messages to get things going like a breeze. http://www.live2support.com/newsletter/2008-11/spotlight-improves-customer-service.php http://www.live2support.com/newsletter/2008-11/featuers-windows-app.php The latest upgrades to the Windows version features many new and powerful features you have already experienced in the web-enabled version of the program. Here is a quick overview of these upgrades. http://www.live2support.com/newsletter/2008-11/featuers-windows-app.php http://www.live2support.com/newsletter/livewire-10-2008.html Several latest news available in Live Wire Plus Volume II Issue 10 as selling to the Feds Online-Selling to the US Federal Government, Ma Bell Rings Loud and Clear- Live Chat and the Ubiquitous Telephone etc. http://www.live2support.com/newsletter/livewire-10-2008.html http://www.live2support.com/newsletter/2008-10/selling-to-feds.php Did you know that the US Federal Government is the largest procurement company on the planet? From pencils to Para gliders and from belt buckles to bamboo furniture, the Feds buy it all. Our cover story for October shows you how you too can sell to the US Government, even in some cases when you live outside the US. http://www.live2support.com/newsletter/2008-10/selling-to-feds.php http://www.live2support.com/newsletter/2008-10/ma-bell-rings-loud-clear.php Live2support's lead feature tells you how and why you should take a second look at your telephone set up for sales, marketing and customer service. Is this a wake-up telephone call for Internet entrepreneurs like you? Find out!. http://www.live2support.com/newsletter/2008-10/ma-bell-rings-loud-clear.php http://www.live2support.com/newsletter/2008-10/social-bookmarking.php 21st century buzz words such as Web 2.0, Web 3.0, viral marketing, RSS and social bookmarking at times lead us to believe rightly that the Internet is indeed humming with activity. Social bookmarking is the product of today’s socially interactive Internet. http://www.live2support.com/newsletter/2008-10/social-bookmarking.php http://www.live2support.com/newsletter/2008-10/whats-new.php Nothing ever discourages our talented RnD teams at Live2Support, not even the economy. We will tell you in this column about Live2Support’s web interface and how our hosted solution is the winning solution for one and all when it comes to real spectrum reliability for live chat service. http://www.live2support.com/newsletter/2008-10/whats-new.php http://www.live2support.com/newsletter/livewire-09-2008.html Several latest news available in Live Wire Plus Volume II Issue 9 as profiting from the Lens: A Close Look at Squidoo, Leveraging the Power of Web 2.0 Part III of III, Preparing your Customer Support e-infrastructure for the Holiday Season etc. http://www.live2support.com/newsletter/livewire-09-2008.html http://www.live2support.com/newsletter/2008-09/profitting_from_the_lens_web-2.php In the final segment of our report on how Web 2.0 and social media can propel your bottom line, we take a close look at http://squidoo.com and tell you why a Squidoo page makes perfect sense for you as an entrepreneur. http://www.live2support.com/newsletter/2008-09/profitting_from_the_lens_web-2.php http://www.live2support.com/newsletter/2008-09/preparing_customer_support.php If our cover story for the Labor Day edition of our e-newsletter is on social media, our lead story is on socializing meaningfully with your customers and prospects. We share our experience as well as a few tips on how you can ramp up your customer service and support strategy and deliver to the max.. http://www.live2support.com/newsletter/2008-09/preparing_customer_support.php http://www.live2support.com/newsletter/2008-09/spotlight.php This month's spotlight pinpoints some of the ways in which you can creatively use the messages and chat interactions between your customers and you to enhance customer loyalty. A repeat customer, as the saying goes, is the ideal customer. http://www.live2support.com/newsletter/2008-09/spotlight.php http://www.live2support.com/newsletter/2008-09/callbackfunction.php The research and development initiatives at Live2Support are designed not to keep pace with the latest in live chat innovation but to stay ahead of it. Keeping this in mind, we are all set to introduce a fully flexible and modular set of features which integrates live chat with Ma Bell. http://www.live2support.com/newsletter/2008-09/callbackfunction.php http://www.live2support.com/newsletter/livewire-08-2008.html Several latest news available in Live Wire Plus Volume II Issue 8 as leveraging the power of Web 2.0 to Increase your Sales and Conversion Rates Part II of III, Article Marketing in Plain English etc. http://www.live2support.com/newsletter/livewire-08-2008.html http://www.live2support.com/newsletter/2008-08/macro_marketing_micro_blogging_web-2.php Web 2.0 is hot and continues to sizzle. The hottest Web 2.0 social media platform today isn't Facebook, Myspace or Youtube. Learn how to add a zing to your business sales by being followed on Twitter. http://www.live2support.com/newsletter/2008-08/macro_marketing_micro_blogging_web-2.php http://www.live2support.com/newsletter/2008-08/article_syndication.php The articles we discuss here aren't inspired by an excursion into English grammar. There is a self-contained Internet marketing strategy called article marketing waiting to be discovered by you. It is so powerful and effective that an entire cottage industry to support this exercise has sprung up on the web. http://www.live2support.com/newsletter/2008-08/article_syndication.php http://www.live2support.com/newsletter/2008-08/offline-messages-transcripts-chat-history.php Every month in this column, we pinpoint a feature or a set of features of Live2Support that has the potential of improving the chat experience of our users. This month, we go OT but only marginally and point the spotlight on our affiliate program guaranteed to generate new business opportunities for our affiliates. http://www.live2support.com/newsletter/2008-08/offline-messages-transcripts-chat-history.php http://www.live2support.com/newsletter/2008-08/file_transfer-and-emoticons.php It is Back to School time for many of you with families and children in school. Our R and D teams are in school all the time, researching features, configuring solutions and implementing innovative tweaks and enhancements to Live2Support. Last month was no exception. http://www.live2support.com/newsletter/2008-08/file_transfer-and-emoticons.php http://www.live2support.com/newsletter/livewire-07-2008.html Several latest news available in Live Wire Plus Volume II Issue 7 as Leveraging the power of Web 2.0 to Increase your Sales and Conversion Rates Part I of III, Using Live Chat on your Web Site Responsibly etc. http://www.live2support.com/newsletter/livewire-07-2008.html http://www.live2support.com/newsletter/2008-07/power_of_web-2.php It is hard to escape the Web 2.0 buzz today. However, trying to pinpoint precisely what Web 2.0 is can be tricky because the notion keeps redefining itself like the stock market ticker. In the first of a three-part primer, we attempt to explain what Web 2.0 is in pure and simple terms and then go on to explore how you can benefit from the Web 2.0 revolution especially to increase your sales and conversions. http://www.live2support.com/newsletter/2008-07/power_of_web-2.php http://www.live2support.com/newsletter/2008-07/websites_using_live_chat.php Using live chat wisely, judiciously and with a high level of sensitivity toward your customers is your primary responsibility as the owner and navigator of your web site. It goes without saying that there are usually at least two sides to any technology if not more—even nuclear technology, for example, can swing either way. In our lead feature this month, we will assess the power of live chat and suggest ways in which live chat can become a genuine asset to your customer service initiatives. http://www.live2support.com/newsletter/2008-07/websites_using_live_chat.php http://www.live2support.com/newsletter/2008-07/online_offline_status.php Each month, our spotlights shine ever so brightly on a set of features of our live chat solution that we believe are bound to make a real difference to your customers. The July spotlight is on an important and innovative attribute of Live2Support. We were the first in the industry to incorporate geo-centric data about site visitors in the chat monitoring window of our live help program. This feature may be self-evident but how it can be used to your advantage is our theme for this month. http://www.live2support.com/newsletter/2008-07/online_offline_status.php http://www.live2support.com/newsletter/2008-07/visitor_window-features.php Many new exciting features have been added recently to Live2Support which will further streamline your customer support and provide it with a new dose of enrichment. We invite you to try out these new features and attributes and provide us with your valuable feedback. http://www.live2support.com/newsletter/2008-07/visitor_window-features.php http://www.live2support.com/newsletter/livewire-06-2008.html Several latest news available in Live Wire Plus Volume II Issue 6 as Writing a Killer Business Plan, The Delphic Oracle Speaks Again: Search Secrets Directly from the Search Engines etc. http://www.live2support.com/newsletter/livewire-06-2008.html http://www.live2support.com/newsletter/2008-06/writing_killer_business_plan.php Developing a solid business plan always makes perfect business sense because it helps you not only to clarify your goals and objectives, it helps you to streamline processes to implement your growth strategy. This month’s cover story is your primer on how to write an effective business plan that your bank and investors will love. http://www.live2support.com/newsletter/2008-06/writing_killer_business_plan.php http://www.live2support.com/newsletter/2008-06/delphic_oracle-search_secrets_from_engines.php When considering the arduous task of optimizing your web site for the search engines, we often follow what the so called “search engine gurus” say on a specific aspect of this highly volatile subject. But have you ever considered what the search engines themselves have to say about improving the search experience for your searchers? This month’s lead feature takes you directly to the search engine stables and shows you how to zero in on important guidelines and directives that the search engines publish from time to time. http://www.live2support.com/newsletter/2008-06/delphic_oracle-search_secrets_from_engines.php http://www.live2support.com/newsletter/2008-06/chat_request_report-chat_statistics.php Each month we turn the spotlights on to bring to you a comprehensive critique of one of our product features. This month’s spotlight is a brief overview on how to leverage the chat statistics data in Live2Support to improve performance and productivity. http://www.live2support.com/newsletter/2008-06/chat_request_report-chat_statistics.php http://www.live2support.com/newsletter/2008-06/features_timezone-autologout.php Our report for the month of June on newly added attributes includes three innovative features from the RnD team at Live2Support and reflects the diverse nature of our ongoing commitment to improving the quality and performance levels of our live chat solution. http://www.live2support.com/newsletter/2008-06/features_timezone-autologout.php http://www.live2support.com/newsletter/livewire-05-2008.html Several latest news available in Live Wire Plus Volume II Issue 5 as Managing Time the Online Way, Training your Chat Support Operators etc. http://www.live2support.com/newsletter/livewire-05-2008.html http://www.live2support.com/newsletter/2008-05/managing_time_online_way.php This month’s cover story features an in-depth assessment of why we should pursue a holistic approach to business and service delivery. Our cover story explores the concept of managing time realistically. The online world in which we live continues to shift rapidly from illusion to reality. Is it not time, therefore, to look for successful time management strategies online? http://www.live2support.com/newsletter/2008-05/managing_time_online_way.php http://www.live2support.com/newsletter/2008-05/training_supportoperators.php Our feature story suggests a remarkable and easy-to-implement system of training your support operators which establishes a tenable connection between service, productivity and profitability. Learn how to reinforce the service ethic through targeted training. http://www.live2support.com/newsletter/2008-05/training_supportoperators.php http://www.live2support.com/newsletter/2008-05/multi-tier-chat-functionality.php Each month we turn the spotlights on to share with you an in-depth analysis and exploration of one of our product features. As they say, the more the merrier. We tell you how to use Live2Support’s multiple chat operator feature for improved customer service and effective cross-communication. http://www.live2support.com/newsletter/2008-05/multi-tier-chat-functionality.php http://www.live2support.com/newsletter/2008-05/new_features.php Live2Support's feature updates and periodic upgrades make it possible for us to remain on the cutting edge of live chat technologies. This month, we introduce three exciting new features that add to Live2Support’s ability to address the diverse needs of our customers. http://www.live2support.com/newsletter/2008-05/new_features.php http://www.live2support.com/newsletter/livewire-04-2008.html Several latest news available in Live Wire Plus Volume II Issue 4 as Connecting with Customers through Local search, Service with a Smile through Technology: Live Chat for NGOs etc. http://www.live2support.com/newsletter/livewire-04-2008.html http://www.live2support.com/newsletter/2008-04/Connecting_customers_local_search.php One of the most paradoxical shifts we currently face is that while global currents are now making it possible for us to conduct business activity with countries that are literally located on the other end of our planet, the search engines are bringing us closer to the communities in which we live and work through powerful local search technology. In our cover story, we explain this recent phenomena and suggest a number of strategies that will help you to position your enterprise in the new age of localized search . http://www.live2support.com/newsletter/2008-04/Connecting_customers_local_search.php http://www.live2support.com/newsletter/2008-04/service_with_live_chat.php Live chat solutions don’t have to be confined to web sites with a clearly defined monetizing model. If you work with an NGO or know someone who does, you will be surprised to learn how you can seamlessly provide online social services and referrals through live chat. Our feature this month presents the proposition of live chat in a new light where bridges can be built to share a few moments of joy and happiness. http://www.live2support.com/newsletter/2008-04/service_with_live_chat.php http://www.live2support.com/newsletter/2008-04/spotlight.php In this section, we explore a feature or a set of features in the Live2Support application suite that can significantly improve your service delivery model and put you ahead of your competition. Learn this month how Live2Support’s Multi-language Functionality provides a global communication platform for your customers and you. http://www.live2support.com/newsletter/2008-04/spotlight.php http://www.live2support.com/newsletter/2008-04/what_new_l2s.php This month, we have a fully loaded battery of new and exciting features at Live2Support. Read about Origin profiling, Historical chat and visit data, Visitor's name and e-mail address and much more. Live2Support now provides many new ways in which you can further refine your overall business strategy to generate maximum results. http://www.live2support.com/newsletter/2008-04/what_new_l2s.php http://www.live2support.com/newsletter/2008-04/special_of_month.php For a limited time, we are offering a 15% cash back on annual prepaid subscriptions for those members who have inactive accounts that are at least thirty days old. http://www.live2support.com/newsletter/2008-04/special_of_month.php http://www.live2support.com/newsletter/livewire-03-2008.html Several latest news available in Live Wire Plus Volume II Issue 3 as The Building Blocks of a Successful Internet Business Part III, Increasing Customer Satisfaction and Reducing Overheads with Live Chat etc. http://www.live2support.com/newsletter/livewire-03-2008.html http://www.live2support.com/newsletter/2008-03/buildingblocks_business3.php In our first two reports in this series, we showed you how you could increase targeted web site traffic and eventually generate confirmed sales through logical site design and innovative product selection backed by compelling product descriptions that will satiate your customers’ thirst for top-notch quality and premium level customer service. IN our concluding segment this month, we explore the far-reaching potential of e-mail marketing. We will show you how to leverage this free marketing resource, well almost free, to generate increased business levels and boost profitability. http://www.live2support.com/newsletter/2008-03/buildingblocks_business3.php http://www.live2support.com/newsletter/2008-03/customer_satisfaction.php This month's feature shows you how you can significantly improve your customer satisfaction ratings and reduce operational expenses when you deploy a live chat solution on your web site. Will your profits rise and costs nose dive when you use live chat? Yes! http://www.live2support.com/newsletter/2008-03/customer_satisfaction.php http://www.live2support.com/newsletter/2008-03/ppc_contextual_advertising.php In this section we briefly focus each month on a feature or a set of features in the Live2Support suite that can significantly enhance your productivity and generate maximum mileage from our software system. Learn this month how Live2Support’s visitor tracking feature doubles as a valuable resource when it is time to closely monitor your PPc-based search marketing campaigns http://www.live2support.com/newsletter/2008-03/ppc_contextual_advertising.php http://www.live2support.com/newsletter/2008-03/special_of_month.php This month's special celebrates the arrival of spring with a new offer that is almost too good to be true. http://www.live2support.com/newsletter/2008-03/special_of_month.php http://www.live2support.com/newsletter/livewire-02-2008.html Several latest news available in Live Wire Plus Volume II Issue 2 as the Building Blocks of a Successful Internet Business Part II, a Tip sheet on Improving Customer Support etc. http://www.live2support.com/newsletter/livewire-02-2008.html http://www.live2support.com/newsletter/2008-02/buildingblocks_business2.php In continuation of our discussion about web-based strategies to achieve leadership status in the Internet playing field, we bring to you our second report in our series on this subject. We examine why product selection and product description are so important to sustaining and expanding your Internet presence. http://www.live2support.com/newsletter/2008-02/buildingblocks_business2.php http://www.live2support.com/newsletter/2008-02/improving_customer_support.php Live Wire Plus takes you beyond the obvious and pinpoints steps you can take to further improve the quality of your online and offline customer support strategy to significantly increase unique visitor counts and conversions. Adopt these strategies and watch the difference. http://www.live2support.com/newsletter/2008-02/improving_customer_support.php http://www.live2support.com/newsletter/2008-02/spotlight.php Each month, we turn on the spotlights and identify a feature of our live chat application and tell you how to leverage it to the max in order to reach full throttle. This month’s focus is on proactive chat windows. Your chat operators can invite your site visitors and customers to interact live through live chat. http://www.live2support.com/newsletter/2008-02/spotlight.php http://www.live2support.com/newsletter/2008-02/what_new_l2s.php We have several exciting new feature updates which have made our live chat solution a breeze to use. This month, we highlight further enhancements in our Control Panel which allows you to access archived copies of your off-line messages. http://www.live2support.com/newsletter/2008-02/what_new_l2s.php http://www.live2support.com/newsletter/2008-02/special_of_month.php Each month, Live2Support announces a special offer for its readers with additional savings for its customers. We are delighted to extend our New Year Promotion until February 29, 2008. After all, the spirit of the New Year is still in the Air! http://www.live2support.com/newsletter/2008-02/special_of_month.php http://www.live2support.com/newsletter/livewire-01-2008.html Several latest news available in Live Wire Plus Volume II Issue 1 as The Building Blocks of a Successful Online Business, Profile of an Internet Entrepreneur etc. http://www.live2support.com/newsletter/livewire-01-2008.html http://www.live2support.com/newsletter/2008-01/buildingblocks_business.php For the owner of a forward-looking Internet company or someone who aspires to own an Internet business in 2008, we bring to you this month the first in a series of stories that try to reveal the e-commerce success mantra. Our cover story investigates the notion of online success through power web sites. http://www.live2support.com/newsletter/2008-01/buildingblocks_business.php http://www.live2support.com/newsletter/2008-01/profile_internet.php If you have what it takes to be a successful Internet entrepreneur, success will surely come knocking at your door in 2008. Find out how and why. http://www.live2support.com/newsletter/2008-01/profile_internet.php http://www.live2support.com/newsletter/2008-01/dept_customchat.php Every month, we turn on the spotlights and identify a feature of our live chat application and tell you how to leverage it to the max in order to achieve optimal performance. This month’s focus is on the departmental chat windows offered by Live2Support. We will show you how to customize chat windows to make them specific to the various departments in your company. http://www.live2support.com/newsletter/2008-01/dept_customchat.php http://www.live2support.com/newsletter/2008-01/cp_newdesign.php We have several exciting new feature updates which have made our live chat application a true winner. Our newly designed Control Panel is equipped with many new, exciting and innovative features. Learn how to retrieve, process and update real-time performance with a simple mouse click. http://www.live2support.com/newsletter/2008-01/cp_newdesign.php http://www.live2support.com/newsletter/2008-01/special_month.php Each month, Live2Support announces a special offer for its readers with additional discounts for its customers. This month, our New Year promotion features up to 20% off on our SSL and web promotion products. This is a limited time offer so hurry! http://www.live2support.com/newsletter/2008-01/special_month.php http://www.live2support.com/newsletter/livewire-12-2007.html Several latest news available in Live Wire Plus Volume I Issue 4 as the ABC of SSL: Super Duper encrypted security in an age of Internet Commerce, Networking Socially on an Internet Business Platform etc. http://www.live2support.com/newsletter/livewire-12-2007.html http://www.live2support.com/newsletter/2007-12/abc_of_ssl.php More traffic, conversions and sales on your web site all translate into multiple revenue streams. However, it also opens the flood gates to cyber crime. Hackers, criminals, fishing site operators and e-mail scammers are waiting in the wings to pinpoint your vulnerabilities and ruthlessly attack legitimate operations on the web. In our cover story this month, we tell you how to protect both your web site and your customers with SSL encryption technology with much promise and potentiall. http://www.live2support.com/newsletter/2007-12/abc_of_ssl.php http://www.live2support.com/newsletter/2007-12/networking_socially_internet_business_platform.php Did you know that social networking sites happen to be the latest gateways to effective business promotion on the Internet? Learn in our feature story this month about the innovative ways Internet businesses are using social networking to drive traffic and generate conversions with little or no investment. http://www.live2support.com/newsletter/2007-12/networking_socially_internet_business_platform.php http://www.live2support.com/newsletter/2007-12/spotlight_canned_responses.php In this section, we turn on the spotlights to explore a feature or function of Live2Support that makes our live chat software a real value proposition. This month, we offer more information about one of the main attributes of Live2Support that conserves valuable system resources and generates dynamic data flow. We also share with you a few insights regarding message customization through canned messages. http://www.live2support.com/newsletter/2007-12/spotlight_canned_responses.php http://www.live2support.com/newsletter/2007-12/special_ssl_webpromotion.php Each month, Live2Support announces a special offer for its readers with additional discounts for its customers. This month, our Christmas promotion features two block buster incentive programs. http://www.live2support.com/newsletter/2007-12/special_ssl_webpromotion.php http://www.live2support.com/newsletter/livewire-11-2007.html Several latest news available in Live Wire Plus Volume I Issue 3 as monitoring Web Traffic through Site Analytics Part II, Alphabets, Words and Sentences for the Search Engines etc. http://www.live2support.com/newsletter/livewire-11-2007.html http://www.live2support.com/newsletter/2007-11/monitoring_web_traffic.php Based on log files generated by your web site, this analysis permits you to determine how effectively your Internet marketing and e-commerce functions are working. http://www.live2support.com/newsletter/2007-11/monitoring_web_traffic.php http://www.live2support.com/newsletter/2007-11/alphabets_words_sentences%20for_se.php Are your content (happy) with the content on your web site? Did you know that all the search engines are using the content on your web site to determine your position on search engine results? This month's feature on web content and the search engines tells you why it is time to start paying attention not just to how your web site looks but also at what it says. http://www.live2support.com/newsletter/2007-11/alphabets_words_sentences%20for_se.php http://www.live2support.com/newsletter/2007-11/live2sup_spotlight.php In this section, we turn the on spotlights to explore a feature or function of Live2Support that makes our live chat software a real value proposition. This month, we offer a recap of one of the key functions of Live2Support which enables chat operators to provide customer service to your site visitors by presenting specific and relevant web pages on the visitor's screen so that your site visitors can go directly to the information they seek on your web site. http://www.live2support.com/newsletter/2007-11/live2sup_spotlight.php http://www.live2support.com/newsletter/2007-11/special.php Each month, Live2Support announces a special offer for its readers. You can't beat our November offer because it is FREE! http://www.live2support.com/newsletter/2007-11/special.php http://www.live2support.com/newsletter/livewire-09-2007.html Several latest news available in Live Wire Plus Volume I Issue 2 as monitoring Web Traffic through Site Analytics, browser-independent solution in addition to being a fully hosted service which is not only up and running in fifteen minutes etc. http://www.live2support.com/newsletter/livewire-09-2007.html http://www.live2support.com/newsletter/2007-09/monitoring_web_traffic.html Your web hosting company probably provides you with a free service which permits you to access your site log data. In this two-part series, this primer shows you how to understand and interpret these basic site analytics provided to you by your web hosting company http://www.live2support.com/newsletter/2007-09/monitoring_web_traffic.html http://www.live2support.com/newsletter/2007-09/live2support_spotlight.html How Live2Support can run on a work station as a browser-independent solution in addition to being a fully hosted service which is not only up and running in fifteen minutes, but also does not require any downloads or installation. http://www.live2support.com/newsletter/2007-09/live2support_spotlight.html http://www.live2support.com/newsletter/2007-09/special.html Each month, Live2Support announces a special offer for its readers. This month, we offer a special pre-season package that gives you one month's subscription to Live2Support absolutely FREE! http://www.live2support.com/newsletter/2007-09/special.html http://www.live2support.com/newsletter/livewire-08-2007.html Several latest news available in Live Wire Plus Volume I Issue 1 as Astroturf Marketing Done Ethically, new features etc. http://www.live2support.com/newsletter/livewire-08-2007.html http://www.live2support.com/newsletter/2007-08/astroturf.html Learn how to use a very powerful online marketing strategy with virtually no expenses involved. But you have to be very careful! http://www.live2support.com/newsletter/2007-08/astroturf.html http://www.live2support.com/newsletter/2007-08/visitor_tracking_explained.html The RnD team at Live2Support leaves no stone unturned to improve the quality, performance and feature inventory of our help desk solution. Visit our site and you will notice that our live help application can literally do everything for you except, perhaps, cook you a meal! It is potent, stable and highly reliable with an uptime of 99.9%. http://www.live2support.com/newsletter/2007-08/visitor_tracking_explained.html http://www.live2support.com/newsletter/2007-08/whatsnew.html The Visitor Monitoring Window is your window into the activities of your site visitors. Assess their browsing patterns and gain critical insights into their surfing habits. You now have the option to view all the visitors' activities on your website only when the chat mode is active on the website. http://www.live2support.com/newsletter/2007-08/whatsnew.html http://www.live2support.com/newsletter/2007-08/specialofmonth.html In this section, we will address your questions about marketing, information technology and live chat software. The submission in our premier issue this month is from a high traffic Vedic Astrology website CEO. Your question too can appear in this section so send us your query right away! http://www.live2support.com/newsletter/2007-08/specialofmonth.html