Local Time Integration

Live2Support now makes it possible for you to receive information as well as all our reports configured and customized to reflect your time zone. You no longer have to add or subtract to GMT or EDT for the exact time in your region. This feature is activated from the Control Panel of Live2Support and remains in effect even when you are off line. This feature is available only in our various multi-chat operator packages.

Pass Custom variable information

Live2Support can now be configured and customized to display specific information about your customers in addition to the existing information fields. Once you have defined this information through tracking codes, it is passed on internally. It will also be embedded in the chat transcript. This information is not user-generated. It is passed along internally and is generated by the web site owner through the applications that are functional on the web site. Customizable information could include the order number from the shopping cart, reference number, etc. What is the benefit? Armed with this additional data, you can track customer behavior and buying patterns more accurately.

Post Chat Survey

Site owners and web masters can now set up a user-friendly online survey for customers to complete once the chat session concludes. The survey questions can be tailored to generate relevant data about any subject area that bears relevance to the visitor experience. This online survey is triggered when the chat session is concluded and is in addition to the operator rating feature which the chat application provides.

Friendly/Floating invitation/ Pro-active Chat Invitations

You can send a live chat invitation to site visitors in order to initiate a chat session using our pro-active pop-up window. All your customer service representatives need to do is to identify themselves and invite site visitors to start chatting. The ability to initiate live chat with prospective customers can be strategically leveraged to convert casual inquiries into positive sales.

Proactive chat can also be used to announce product promotions, sales and other incentive programs. In fact, we strongly recommend that you create special offers on your site using proactive chat. This will further kindle the customer's interest in your products and services and cement a strong two-way communicative relationship between your chat operators and your customer base.

Page Specific Chat Invitation

Using this feature, you can automatically open chat invitation from some of your specific web pages of your web site This feature is useful when you do not want to enable auto chat invitation in all web pages of your web site.

SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions

SSL-based codes are placed on appropriate web pages to secure them. All chat sessions are then initiated from secured and coded pages through a secured connection. This feature is critical when the chat interaction on your website happens to be of a confidential nature.

Auto Pop-ups and User-defined Messaging

The live chat application from Live2Support enables you to define auto pop-ups based on a pre-determined time schedule. An automatic pop-up window opens on your website according to this schedule. In this window, you can display special messages and offers for your customers. For instance, you can use this feature to activate a pre-defined window within 120 seconds of browsing. The window appears as soon as your site visitor has spent two minutes browsing the website.

Dual Interface with No Mandatory Downloads or Software Installation

There are two ways in which you can launch Live2Support to provide live support to your site visitors. Our chat application allows you to use a web-based interface to monitor site traffic and chat with customers without having to download or install any additional software applications. Simply login to your Live2Support account, begin to monitor your site visitors, and chat with them from any computer work-station in the world with Internet connectivity.

The second user-friendly option allows you to use Windows Application (Win32) to monitor site traffic and chat with your customers. Win32 is free and easy to use. We can even help you with it. Win32 allows you to minimize the Live2Support application to your computer's system tray and execute other tasks without even noticing its presence. Live2Support continues to run in the background without enabling your Internet browser. Live2Support uses minimal system resources when launched in this mode.

Pro-Popup or Change Visitor Page without chat.

Your sales operators can present attractive offers, premiums and incentive programs to your site visitors using a pro-active pop-up window without chatting with your site visitors. Customers can also be directed to specific web pages on your website through pro-active transition of visitor's web pages . If it is a sister website to which you would like to direct your prospective customers, it is possible to do so using Push Page technology from Live2Support.

Multiple Location Chat Invitation

It is now possible for you to provide chance to your site visitors to chat from multiple locations from within the same web page on your site. You can use this feature from the "Get Codes page" and generate the right set of codes to invoke live chat from more than one location on a single web page.

Third Party Integration

Third party software integration generally refers to the attributes of a software application which allow it to work with one or more external applications. Live2Support now works intuitively by integrating with customer relationship management (CRM) and other types of service oriented applications. Features available in third party integration software are Validating Chat Visitors prior to the Chat Session, Integrating Chat Transcripts, Offline Message Integration.