Monitor Website Traffic in Real-time.
You can invite your site visitors to communicate with you live! Your customer support team is always available to attend to your customers. No unattended calls, no delay in sales and no more pending customer support requests.
Fast and Easy Navigation.
It takes less than thirty minutes for Live2Support to integrate with your existing computer network and your website. Since the downloading or the installation of chat clients or any other software is not mandatory, you can be up and running in no time.
Block IP Address
If there is a specific IP address to which you choose not to provide interactive live chat service, Live2Support can help you do so. Simply enter the IP address in the appropriate box in the Live2Support Control Panel and Live2Support will not display the Chat Icon on your website when it is accessed from that IP address. This unique feature can come in handy when you wish to impose restrictions on who can chat on your website.
Extensive Visitor Information System
The Visitor Information System (VIS) built into Live2Support is your window into the world of customer behavior. It provides highly accurate and reliable real-time data on your site visitors:
- From which search engine or website your site visitors have arrived on your website.
- How many visitors are on your website at any given time.
- For how long your site visitors visit your website.
- The operating system and web browser your site visitors use.
- Your site visitor's city, country of origin and geographical region.
- The time zone and local time in your site visitor's country.
- Which web pages your site visitors view on your website.