Live2support is customer relation management solution for one to one
live chat with availability status and real time visitors monitoring.
Live2support is low cost ASP solution, keeps you free from your own development,
maintenance and upgrade research. Solution is very simple and easy to
plug in your web site.
| Real time Text Chat and
Site monitoring |
Live2support track visitors on your site in real-time and record
various useful information such as IP address, current page, duration
of visitor stay, OS and browser etc. Actively you invite your
visitor to talk with you. You are 24x7x365 days at your customers
call. No call missing, no sales delay and no pending support.
|
| IP based, no visitor
Login require Chat |
Your site visitors simply click the Live2support icon on your
website or in your mailers to chat with your support executives
in real-time. Simple and easy chat no plug-ins or downloads are
required for your site visitors.
|
| No download of Software |
For monitoring/chatting you do not require any software to download.
Simply login on live2support.com and start monitoring and chat
from any computer & anywhere.
|
| Clear notification on
chat request |
Visual and audio notification - if any visitor request for chat
-a ring sound and popup of your monitoring window notify you immediately
about visitor chat request.
|
| Multiple Support executives |
You can have multiple support executives on different computers
and different locations. Any time any where.
|
| Offline messages |
In case your support executives are offline a offline/leave message
graphic indication will be on your site. Offline messages will
be delivered to your support email address.
|
| Various Customizable
options |
Various customization is available for your chat pop window
and live2support graphics.
|
| Chat Transcripts |
Administrator/Support executive can view the transcripts of previous
chats even while they are chatting. Administrator controls on
all executive chat transcripts.
|
| Push Pages |
Guide your visitors directly to web page or web site you want
to show them or they are searching for.
|
| Canned responses (Predefine
responses) |
You can have an numbers of predefine responses, on simple selections
inserted in your chat box. Saves lot of time, makes easy to support
executives and standardize your chat sessions.
|
| Various Administrative
options such as setup of additional operators, transcripts monitoring
etc. |
Live2support provide two type of executive administrative
support executive and support executive. Administrator authorized
to add push urls, predefined responses and add/edit executives etc.
|
| Fast and easy navigation. |
Designed for easy in navigation and faster in accessing.
Usage less resources on your computer and network. Monitoring pages
optimized for quick loading.
|
| Faster and easy in integration |
Integrate in less than thirty minutes and start monitoring/chatting
immediately your website. No software download and installation.
|
| Single Support Executive
Multiple Chat Session |
Support executive can initiate multiple chat session at the same
time. All chat session will one to one chat. More calls attended
at the same time with less number of executives.
|
| Chat transfer and Messaging
to Other Executive |
One executive can transfer running chat session to another support
executive. Executive can send message to other executives. Executive
can recent messages at their ease
|
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