In visitor monitoring window you will not see those pages which does not have Live2Support codes. Click on Details link under action column to get more details of visitor like complete url address, referrer etc.

Yes, visitor chat window and chat invitation window is same.

This can not be changed as this is hard coded in application.

Customer name and email address will appear in chat window only when user entered this information before your chat pick-up. If you pick up chat too quickly visitor enter this information later and continue chat, you will not see this information. To get these information just click on IP address again in Visitor Monitoring window.

We are using one of the most popular third party IP location database, database has over 95% in level of accuracy. We update database every month. There are many factor which effect IP location accuracy. Inaccuracy is due to dynamic IP address allocation by large ISPs such as AOL and MSN TV. Because AOL uses a network that routes all of the company's Internet traffic through Reston, Virginia. All IP-based geo-location services are unable to determine the state and city for people who dial into the AOL network. Frequent changes in IP address block allocation. These are some of the examples which effect IP address location accuracy.

Live2Support offer reliable service at lowest prices and with some unique features. Live2Support provide log of visitors on your web site even if you are off-line and detailed analysis reported which helps in understanding traffic on your web site. All session and logs are stored automatically, which you can access any time from Control Panel. There is no hidden or add no costs. Regular upgrades are available to all customers free of cost. We are regularly improving our service and technology to meet the new requirement. We provide out of box support.

More then 4 years we are in this business, we have excellent understanding of our business and customer requirement. We have not increased our prices since then. Our servers are in world’s no.1 data center. EV1/The Planet do not require second thought in term of reliability, world class services and uptime. EV1 claims 100% uptime for network. We release upgrades regularly.

At present we offer only hosted service, software will run our server. You need to place only small HTML/Javascript codes in your web pages. Since service generate volume of traffic so regular monitoring and maintenance is require. The advantage traffic should not effect your web site and you will get regular upgrade without any technical involvement /maintenance on your side. For high traffic or more number of users requirement we provide dedicate Live2Support ! Live Chat service instance.

We offer full function 15 days no-obligation free trial for Bonze and Silver package. There is no difference in trial and paid account. We do not ask credit card information during sign-up, so you can try our service risk free.

Yes, we send notifications along with date of expiry of trial period, so you should be able to take action right time. If you do not want to continue after trial then no action is require at your end. If you want to continue use our services then you need to complete payment process at the end of your trial period. You account along with all settings will be continued.

No specific technical knowledge is require as long as you are able to small codes in your web pages (which will provide by us) or your web designer easily can do this for you. After adding small Live2Support codes you need to upload your changed web pages. If you see any problem in same, our support team is always ready to help you out.

We offer real time visitor monitoring, we also provide raw hits log and analysis. So all visitor details are available even if you are off-line. In visitor monitoring window you can see visitors on your web site and also able to get complete details i.e. from which search engine visitor visited your web site, what keywords they used, you can also track your PPC advertisement details, from which city, region, country and lots more.

Yes, we offer pre-define/canned responses. You can define frequently typed answers in control panel, which will be available to you during chat.